JELYNN RICHARDSON
Mesa,Arizona
Summary
My objective is to bring my extensive background in property management to oversee all aspects of apartment living including maintenance, leasing, budgeting, and tenant relations. I'm a personable individual boasting a career involved with administrating policies and procedures, and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
10
10
years of professional experience
Work History
COMMUNITY MANAGER
Thesman Properties
Mesa, AZ
02.2020 - 04.2024
- Managed and ran daily operations for 542 homesites.
- Coach and mentor my team of 20 employees.
- Take the time in getting to know each and every individual staff member to better help achieve their personal goals.
- Connected people to community through effective leasing administration and training of team.
- Investigated complaints, disturbances, and violations, and resolved problems following rules and regulations.
- Oversee budgets and big projects and manage large expenditures.
- In charge of making property improvements and enhancing the looks of the community.
- Approve invoices and establish contracts with vendors that are cost effective and do excellent work.
- I pride myself with superb customer service.
- Returning calls, holding person-to-person meetings upon requests, and listening before speaking is what I do best and find it to the most effective.
ASSISTANT MANAGER
BH Management
Phoenix, AZ
05.2017 - 01.2020
- Liaised between managers and employees, communicating concerns, and expectations to appropriate parties.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Communicated with clients to address questions, concerns and needs and provide quality customer service.
- In charge of payables and coding invoices.
- In charge of leasing apartment homes to prospective renters.
COMMUNITY MANAGER
Carriage House Apartments
Indianapolis, IN
04.2014 - 04.2017
- Analyzed user data to identify trends and opportunities for growth.
- Developed and managed relationships with key stakeholders and media outlets.
- Drove community to continued operational success by proposing competitive pricing and value-add community enhancements.
- Monitored social media advertising and reputation management accounts.
- Pursued and collected rent payments and accurately recorded remittances.
- Managed daily operations for low income housing.
Education
High School Diploma -
Bishop Chatard H.S.
Indianapolis, IN05-1998
Skills
- Resident Rapport
- Vendor Relations
- Team building
- Financing Coordination
- Daily Operations Management
- Community marketing
- Tenant and eviction laws
- Operations Management
- Income and expense management
- Financial budgeting and reporting
- Team recruitment
- Staff Training
Awards
Voted the best of the best in Mesa 4 years in a row
References
References available upon request
Accomplishments
- Las Palmas was known as the Best in Best of Mesa for 5 years in a row.
- I was voted MVP for AZ managers in 2023.
References
References available upon request.
Timeline
COMMUNITY MANAGER
Thesman Properties
02.2020 - 04.2024
ASSISTANT MANAGER
BH Management
05.2017 - 01.2020
COMMUNITY MANAGER
Carriage House Apartments
04.2014 - 04.2017
High School Diploma -
Bishop Chatard H.S.