Jemana Mokhtar
Woodbridge,United States
Summary
Detail-oriented and proactive Human Resources Specialist with a proven track record at the United States Army, excelling in HR program development and personnel engagement. Skilled in implementing policies and benefits administration, I effectively enhanced employee satisfaction and streamlined operations. Proficient in Microsoft Office and committed to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
United States Army
Woodbridge, United States
12.2019 - Current
- Maintained and updated employee records to reflect changes in employment, compensation, and withholdings.
- Collaborated with management teams to identify staffing needs and develop training plans.
- Assisted with benefits administration by enrolling new employees in benefit plans and answering inquiries about coverage options.
- Developed and implemented human resources policies and procedures to support company objectives.
- Organized employee records consistently, staying compliant with internal and government requirements.
- Initiated incentives for service members in all 54 States and territories.
- Interpreted and explained human resources policies, standards and regulations.
Guest Services
Top Golf
Virginia Beach, Virginia
09.2020 - 05.2021
- Managed front desk operations and assisted guests with check-in and check-out processes.
- Provided excellent customer service and resolved guest complaints in a timely and professional manner.
- Developed personalized recommendations for dining and local attractions to enhance guest experience.
- Handled cash and credit card transactions accurately and in compliance with company policies.
Kid's Club Attendant
Kid's Choice Sports Center
Woodbridge, Virginia
06.2017 - 01.2020
- Certified CPR and First Aid for children.
- Protected children with good safety and security policies.
- Developed age-appropriate activities to engage children in learning and play.
- Managed daily schedules, ensuring balance of structured activities and free playtime.
- Monitored overall cleanliness of childcare facility, adhering to health department guidelines.
Education
No Degree - Sociology
Old Dominion University
Norfolk, Virginia, VAHigh School -
Garfield High School
05.2019
Skills
- Paperwork verification
- Training development
- Personnel engagement
- Policies implementation
- Confidential document control
- Benefits administration
- Customer relations
- HR policy/procedure development
- HR services
- Microsoft Office
Accomplishments
- Deployed as a Human Resource Specialist overseeing over 600 service members.
- Assisted in resolving the Army National Guard Incentive payment backlog with over 40,000 soldiers overdue in payments.
Certification
Career Management Course Certification
Human Resource Professional Course Certification
Promotions Decentralized Course Certification
Human Resource Pay Data Course Certification
Timeline
Guest Services
Top Golf
09.2020 - 05.2021
Human Resources Specialist
United States Army
12.2019 - Current
Kid's Club Attendant
Kid's Choice Sports Center
06.2017 - 01.2020
No Degree - Sociology
Old Dominion University
High School -
Garfield High School