Jemarria Jenkins
Lexington,KY
Summary
Dynamic Area Supervisor with a proven track record at Ross Dress for Less, excelling in team management and operational efficiency. Successfully implemented inventory control processes, reducing shrinkage by 15%. Adept at fostering a collaborative environment, mentoring staff, and enhancing customer service, driving overall store performance and employee development.
Overview
7
7
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Lexington, KY
11.2023 - Current
- Supervised daily operations to ensure adherence to company policies and standards.
- Trained and mentored team members on effective customer service practices.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Enforced loss prevention measures through regular audits and employee training sessions.
- Fostered a positive work environment through team-building initiatives and recognition programs.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
Merchandise Associate
Lowes Home Improvment
Lexington, KY
10.2022 - 11.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized merchandise displays to optimize visibility and accessibility for customers.
- Maintained inventory levels by conducting regular stock counts and managing reorder processes.
- Collaborated with team members to implement promotional setups and seasonal displays effectively.
- Ensured compliance with safety standards while handling merchandise and operating equipment.
- Monitored product quality and addressed discrepancies or damages proactively to maintain standards.
Cashier Team Lead
Ross Dress for Less
Lexington, KY
11.2021 - 10.2022
- Supervised daily operations, ensuring efficient checkout processes and customer satisfaction.
- Trained and mentored new cashiers, fostering a collaborative team environment.
- Monitored cash register accuracy and resolved discrepancies promptly.
- Implemented streamlined procedures to enhance transaction speed and efficiency.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
Cashier
Walmart
Georgetown, KY
01.2021 - 10.2021
- Processed transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring correct change and balancing at shift end.
- Assisted in stocking shelves, contributing to store organization and product availability.
- Collaborated with team members to optimize checkout speed and efficiency during peak hours.
- Trained new cashiers on register operations and customer service best practices.
Host
Cattlemans Roadhouse
Georgetown, KY
03.2019 - 2020
- Greeted and seated guests, ensuring a welcoming environment.
- Managed waitlist efficiently, optimizing seating arrangements.
- Provided menu information, enhancing customer dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Monitored dining area for cleanliness and ambiance improvements.
- Assisted in training new hosts on operational procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Scott County High School
Georgetown, KYSkills
Team management
Production management
Task delegation
Multi-unit management
Employee performance management
Operational efficiency
Inventory control
Project management
Program leadership
Efficient and functional organization
Timeline
Area Supervisor
Ross Dress for Less
11.2023 - Current
Merchandise Associate
Lowes Home Improvment
10.2022 - 11.2023
Cashier Team Lead
Ross Dress for Less
11.2021 - 10.2022
Cashier
Walmart
01.2021 - 10.2021
Host
Cattlemans Roadhouse
03.2019 - 2020
High School Diploma -
Scott County High School