Jemeika Ampey
Virginia Beach,VA
Summary
Self-directed, resourceful, and creative professional with a genuine interest in Administration. Active team member effectively communicating and collaborating with all levels of staff to ensure optimum productivity. Well organized strategic thinker with strong attention to detail. Astute customer service and conflict resolutions skills.
Overview
14
14
years of professional experience
Work History
Administrative Associate
Sentara Therapy Pediatrics
2017.01 - Current
- Communicates with other members of medical team regarding patient care in office serving up to 200 patients daily
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
- Assisted in facilitating smooth onboarding process for new employees through orientation sessions and training materials preparation.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Maintains and updates patient records and inputs information daily through online system and hard files
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Registers patients by taking in all demographic information for file creation and explaining benefits prior to appointment time
- Completes administrative tasks including drafting correspondence, faxing paperwork, scheduling follow-up appointments and taking payments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Sales Associate Manager
Virginia ABC
2015.01 - 2018.01
- Managed a store of 10 associates in various locations in VA Beach area
- Executed daily store tasks to maximize sales and profitability of location and trained staff on proper customer service, store product knowledge, and sales
- Investigated and resolved customer concerns, answered questions on product, and assisted to fitting the customer to desired items
- Participated in store inventory counts and control through completion of daily, weekly and monthly tracking and data input
- Complied with all VA state regulations for identification of customer prior to sale of alcohol.
Customer Service Representative
Office Depot
2010.01 - 2016.01
- Developed relationships with customers to fit them to appropriate products and services within the store
- Exhibited strong product knowledge and the ability to cross sell related items to customers
- Created paper items for customers including business cards, flyers, banners, passport photos, and bound books
- Retrieved mail daily and sent faxes as requested by management.
Education
Associates of Applied Science in Business -
Bryant & Stratton College Online
Virginia Beach, VA01.2019
Skills
- Customer Service
- Medical insurance
- Scheduling appointments
- File Organization
- Relationship Building
- Verbal Communication
- Excel
- Meeting planning
- Calendar Management
- Process Optimization
- Surveys
- Office procedures
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Data Entry
- High Volume Phone Inquiries
- Critical Thinking
- Active Listening
- Reliability
- Excel spreadsheets
- Inventory Management
- Scheduling
- Office Equipment Operation
Coursework
- Accounting Principles
- Business Law and Ethics
- Macroeconomics
- Marketing Principles
- Office Applications
- Management Principles
- Computing Skills
- Sales and Service Principles
Timeline
Administrative Associate
Sentara Therapy Pediatrics
2017.01 - Current
Sales Associate Manager
Virginia ABC
2015.01 - 2018.01
Customer Service Representative
Office Depot
2010.01 - 2016.01
Associates of Applied Science in Business -
Bryant & Stratton College Online
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