Jemetrice Heard
Hephzibah,Georgia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Transcom Inc.
Augusta, GA
09.2020 - Current
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier Team Lead
Circle K
Augusta, GA
02.2017 - 07.2022
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
Education
High School Diploma -
Thomson High School
Thomson, GA05-2003
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Call Management
- Scheduling
- Active Listening
- Problem Resolution
- Senior leadership support
- Multi-Task Management
- Call Center Operations
- Customer Service
Timeline
Customer Service Representative
Transcom Inc.
09.2020 - Current
Cashier Team Lead
Circle K
02.2017 - 07.2022
High School Diploma -
Thomson High School
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