Jemimah C. Bartolome
Mandaluyong,Philippines
Summary
Dynamic Business Systems Analyst with proven expertise at IT Managers, Inc. in implementation planning and data analysis. Skilled in SQL and client relationship management, I excel in generating impactful reports and optimizing configurations, ensuring seamless project deployment and enhanced client satisfaction. Committed to delivering results through meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Business Systems Analyst
IT Managers, Inc.
03.2026 - 08.2026
- Analyzed business requirements to improve system functionality and user experience.
- Collaborated with cross-functional teams to gather and document project specifications.
- Developed process maps to visualize workflows and identify improvement opportunities.
- Analyzed reports to identify trends, enabling informed decision-making.
- Generated reports with MS Access and updated dashboards in Power BI to provide actionable insights.
Implementation/Configuration Analyst
IT Managers, Inc.
08.2025 - 03.2026
- Acted as implementation analyst for client projects that helped the client handle configuration for requirement updates.
- Analyzes requirements, configuration updates, testing and production deployment.
- Managed report generation using MS Access.
Implementation and Configuration Analyst
Safeway Philtech
05.2022 - 02.2025
- Analyzes requirement changes and configures the identified updates to the system.
- My role revolves around analysis, configuration, testing and deployment.
Implementation/Configuration Analyst
IT Managers, Inc.
08.2020 - 05.2022
- Client-based implementation analyst that helps the client handle configuration for requirement updates.
- Analyzes requirements, configuration updates, testing and production deployment.
Implementation Analyst (CPI’s Payroll Service)
Confidential Partners, Inc. - CPI Outsourcing
01.2019 - 01.2020
- Handle new clients who availed the company’s Philippine payroll services by doing data gathering, leading meetings with clients’ different HR facets, projecting timeline planning and leading the project flow by collaborating with different departments (sales, IT, payroll specialists).
- In charge with setting up clients data to the system and their payroll requirements.
- Create a clearbook per client containing their payroll requirements which will be handed to the payroll specialists.
Technical Support (Singapore HRIS Software)
Confidential Partners, Inc. - CPI Outsourcing
05.2017 - 01.2019
- Provide assistance through calls and emails to Singapore clients who use the company’s HRIS system – JustLogin.
- We help clients to navigate the system so they can configure payroll setup that applies to their ruling and also lead them to understand relativity of each configuration to their payroll computation.
- Help the clients setup the employees leave benefits and all the other things that is connected to the timekeeping.
- Queries and concerns were managed as tickets through Zendesk.
Customer Service Representative
Teletech
Santa Rosa Laguna
05.2016 - 09.2016
- Take calls to support customer inquiries and provide assistance for the company’s (US wireless company) products and services.
Education
Bachelor of Science - Business Management Major in Operations
System Technology Institute (STI) College
Sta. Rosa, Laguna10-2016
High School Diploma -
Colegio De Sta.Rosa De Lima, Inc.
Sta. Rosa, Laguna04-2011
Skills
- SQL
- Data analysis
- Requirement analysis
- Implementation analysis
- Configuration management
- Testing and deployment
- Implementation planning
- MS Excel
- Project coordination
- Client relationship management
- Attention to detail
Training
- Importance of Safety in the Workplace, Del Carmen Hall STI College Santa Rosa, Organized by Business Management- fourth year students
- Leaning Towards Financial Literacy, Del Carmen Hall STI College Santa Rosa, Organized by Business Management- fourth year students
- Transformational Leadership, Del Carmen Hall STI College Santa Rosa, Organized by Entrepreneurial Management Students
- Employee’s Withholding and Fringe Benefits Tax, 4th Flr AIM Conference Center, Program facilitated by Atty. Nelson S. Gargoles, CPA, 07/10/19
- Personality Development Workshop, Prestige Tower Ortigas, Organized by CPI Outsourcing, 08/15/19
Timeline
Business Systems Analyst
IT Managers, Inc.
03.2026 - 08.2026
Implementation/Configuration Analyst
IT Managers, Inc.
08.2025 - 03.2026
Implementation and Configuration Analyst
Safeway Philtech
05.2022 - 02.2025
Implementation/Configuration Analyst
IT Managers, Inc.
08.2020 - 05.2022
Implementation Analyst (CPI’s Payroll Service)
Confidential Partners, Inc. - CPI Outsourcing
01.2019 - 01.2020
Technical Support (Singapore HRIS Software)
Confidential Partners, Inc. - CPI Outsourcing
05.2017 - 01.2019
Customer Service Representative
Teletech
05.2016 - 09.2016
Bachelor of Science - Business Management Major in Operations
System Technology Institute (STI) College
High School Diploma -
Colegio De Sta.Rosa De Lima, Inc.