Jemiracle Scott
Thomson,GA
Summary
Adaptable customer service professional with a background in call handling, live chat, and case documentation. Known for professionalism, de-escalation skills, and accurate ticket tracking. Focused on improving customer satisfaction and resolving issues quickly.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Stride
Remote , GA
07.2025 - 02.2026
- Answered student and parent questions about enrollment timelines and school policies.
- Supported phone and email requests by following Stride service scripts and support procedures.
- Recorded customer issues in a ticketing system and kept case notes accurate.
- Assisted families with online account setup and course access steps.
- Escalated complex concerns to appropriate teams for resolution to appropriate Stride teams for follow-up
- Communicated service updates with clear, calm, and professional language
- Supported daily customer service workflows across multiple communication channels
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Teleperformance
Augusta , GA
06.2023 - 05.2025
- Assisted Medicare members with benefits, coverage, and plan questions.
- Resolved customer inquiries using CMS guidelines and company policy.
- Verified member eligibility and enrollment information in service systems.
- Documented calls, cases, and follow-up actions in CRM records.
- Explained claims status, authorizations, and prescription coverage details.
- Maintained professionalism while supporting Medicare health plan callers.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Resolved customer complaints and concerns in a timely manner.
- Provided guidance and support to customers regarding billing issues and payment plans.
- Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
- Developed strategies for improving customer satisfaction levels.
Machine Operator/Assembler
Pelzer
Thomson , GA
02.2021 - 06.2023
- Assembled Pelzer parts using hand tools, fixtures, and work instructions.
- Inspected finished components for defects, alignment, and build quality.
- Followed Pelzer safety rules and maintained clean work areas.
- Supported team members with part handling and line changeovers.
- Recorded production details and reported equipment issues to supervisors.
- Ensured safety regulations were followed at all times while operating machinery.
- Performed daily maintenance of machines to ensure smooth running.
Education
High School Diploma -
Warren County High School
Warrenton, GA05-2019
Skills
- CRM documentation
- Ticket management
- Eligibility verification
- Enrollment processing
- Account setup
- Customer relationship management
- Clear communication
- Case documentation
- Attention to detail
- Active listening
- Positive and professional
- De-escalation techniques
- Live chat support
Timeline
Customer Service Representative
Stride
07.2025 - 02.2026
Customer Service Representative
Teleperformance
06.2023 - 05.2025
Machine Operator/Assembler
Pelzer
02.2021 - 06.2023
High School Diploma -
Warren County High School