JEMMA HANLEY
Hixson,TN
Summary
Detail-oriented professional with a strong track record in office management, accounts receivable, and medical billing. Expertise in strategic planning and project management has led to improved operational efficiency and team performance. Recognized for exceptional communication skills and ability to adapt, ensuring the successful execution of business objectives. Aiming to leverage diverse experience to drive organizational success further.
Overview
21
21
years of professional experience
Work History
Accounts Receivables Specialist
Florida Eye & Plastic Surgery
Florida, USA
06.2020 - 12.2024
- Oversee all accounts receivable functions and procedures, focusing on collections.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Generated, mailed, and monitored patient statements.
- Identify problems within the revenue cycle, and resolve process inefficiencies through effective analysis and resolution of deficient areas. Implemented solutions for improvement
- Oversaw compliance and instructed team regarding billing processes.
- Evaluated denied claims and selected appropriate response steps.
Billing/Coding Specialist
POM Imaging Centers
Florida, USA
10.2016 - 06.2020
- Utilized ICD-10-CM coding system for appropriate classification of medical data.
- Prepared CM-1500 for submission to insurance companies.
- Ensured accurate posting of insurance payments through thorough review of EOBs.
- Assisted with research on denied claims, identifying corrective action needed for resubmission.
- Provided customer service support to patients regarding billing inquiries or issues.
Treatment Plan Coordinator
My Plantation Dentist
Florida, USA
03.2016 - 04.2016
- Communicated treatment costs effectively, resulting in an 80% acceptance of proposed plans.
- Overseen financial contracts.
- Managed appointment coordination for successful treatment finalization.
Operations Manager
Duanne W. Jones D.D.S Inc.
, US Virgin Islands / St. Kitts
12.2003 - 10.2015
- Executed operational standards to achieve company objectives.
- Managed the office within budget guidelines to include clerical and auxiliary supply purchases. Reduced monthly expenses by 25%
- Enhanced patient satisfaction and retention rates by implementing effective employee training programs.
- Increased and stimulated new patient growth
- Enhanced productivity by organizing resources for optimal employee performance.
- Led the creation of new business ventures from conception to opening.
Education
Certified Professional Biller -
American Association of Professional Coders (AAPC)
06.2018
Certificate in Medical Terminology -
American Association of Professional Coders (AAPC)
01.2018
AA - Library Information Studies
Barbados Community College
05.1998
Skills
- Accounts Receivable Management
- Healthcare Billing Expertise
- Patient Advocate
- Financial Account Reconciliation
- Process improvements
- Project Management
Timeline
Accounts Receivables Specialist
Florida Eye & Plastic Surgery
06.2020 - 12.2024
Billing/Coding Specialist
POM Imaging Centers
10.2016 - 06.2020
Treatment Plan Coordinator
My Plantation Dentist
03.2016 - 04.2016
Operations Manager
Duanne W. Jones D.D.S Inc.
12.2003 - 10.2015
Certified Professional Biller -
American Association of Professional Coders (AAPC)
Certificate in Medical Terminology -
American Association of Professional Coders (AAPC)
AA - Library Information Studies
Barbados Community College
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