Jemmely Ventura
West Park
Summary
Experienced with client relationship management, sales strategies, and contract negotiation. Utilizes customer-centric approach to drive client retention and satisfaction. Track record of fostering long-term partnerships and achieving revenue growth.
Overview
17
17
years of professional experience
Work History
Sales Account Manager
DiscountMugs
01.2016 - Current
- Assisted in managing client accounts and maintaining strong relationships.
- Learned to analyze sales data to identify trends and opportunities for growth.
- Supported the development of sales presentations and promotional materials.
- Adapted quickly to new software tools for tracking customer interactions.
- Contributed to team meetings by sharing insights on customer needs and preferences.
- Increased sales revenue by identifying and pursuing new business opportunities.
Claims Customer Service Associate
United Automobile Insurance Company
10.2014 - 12.2015
- Processed claims inquiries and provided timely resolution to ensure customer satisfaction.
- Assisted in training new associates on claims processing software and company policies.
- Analyzed claim documentation for accuracy and compliance with industry regulations.
- Collaborated with cross-functional teams to streamline claims workflows and enhance efficiency.
Retention Representative
Comcast
10.2012 - 08.2014
- Developed tailored retention strategies to enhance customer satisfaction and loyalty.
- Analyzed customer feedback to identify trends and implement improvement initiatives.
- Collaborated with cross-functional teams to optimize service delivery processes.
- Resolved escalated customer concerns, ensuring timely and effective resolutions.
Sales Cashier
Headquarter Toyota
01.2008 - 10.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled daily sales reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
Education
Practical Nursing - Licensed Practical Nursing
Miami Lakes Technical
Miami,FL12-2015
High School Diploma -
Hialeah Miami Lakes Senior High School
Hialeah, FL05-2009
Skills
- Client relationship building
- Sales strategy development
- Strategic account development
- Customer-oriented
- Business growth and retention
- Bilingual in English and Spanish
Timeline
Sales Account Manager
DiscountMugs
01.2016 - Current
Claims Customer Service Associate
United Automobile Insurance Company
10.2014 - 12.2015
Retention Representative
Comcast
10.2012 - 08.2014
Sales Cashier
Headquarter Toyota
01.2008 - 10.2012
Practical Nursing - Licensed Practical Nursing
Miami Lakes Technical
High School Diploma -
Hialeah Miami Lakes Senior High School
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