Jen Dang
Hillsboro,OR
Summary
Certified cosmetologist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Also have a background in tech when working with customers and software of all types.
Overview
11
11
years of professional experience
Work History
Hair Stylist
Bishopsbarbershop
09.2023 - Current
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Successfully managed a high volume of clients (during peak hours while maintaining a calm and efficient demeanor.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Freelance Digital Designer
Self Employed Designer
10.2022 - Current
- Developed creative solutions that drove engagement with published content.
- Aligned designs with brand image while meeting usability and website standards.
- Reviewed product positioning and online marketing content to identify room for improvement.
- Edited and enhanced existing artwork and graphics.
Hair Stylist
Great Clips
01.2018 - 08.2023
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls up to 30 customers on peak days, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Game Developer
Liquid Development
05.2013 - 10.2022
- Created 3D models, textures, animations and other assets for multiple video games.
- Maintained and troubleshot game performance and system issues to enhance performance.
- Developed and implemented game levels with in-game mechanics.
- Developed 2D and 3D video games for PC and mobile platforms using proprietary software.
Education
Licensed Costmetologist - Cosmetology
Bella Institute of Cosmetology
Beaverton, United States03.2018
Bachelor of Arts - Digital Communications And Multimedia
Art Institute of Portland
Portland, OR05.2013
Skills
- Customer Service
- Bilingual (Vietnamese and English)
- Self-motivated professional
- Good listening skills
- Microsoft Word
- Microsoft Excel
- Credit Card Payment Processing
- Sales Expertise
- Organization and Time Management
- Customer Loyalty
- Flexible and Adaptable
- Collaboration
Timeline
Hair Stylist
Bishopsbarbershop
09.2023 - Current
Freelance Digital Designer
Self Employed Designer
10.2022 - Current
Hair Stylist
Great Clips
01.2018 - 08.2023
Game Developer
Liquid Development
05.2013 - 10.2022
Licensed Costmetologist - Cosmetology
Bella Institute of Cosmetology
Bachelor of Arts - Digital Communications And Multimedia
Art Institute of Portland
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