Jena Carter
San Diego,CA
Summary
Driven and dynamic Sales Associate with proven expertise in customer service and teamwork, honed at Trader Joe’s and Victoria's Secret & PINK. Excelled in enhancing sales through exceptional service and problem-solving skills. Demonstrated ability to exceed sales targets by building strong customer relationships and meticulous attention to detail, ensuring high levels of customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Sales Associate
Trader Joe’s
12.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Ordered and managed merchandise for store on a daily basis
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Victoria's Secret & PINK
07.2019 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Business - Marketing
San Diego Mesa College
San Diego, CASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
- Meeting deadlines
- Attention to detail
Timeline
Sales Associate
Trader Joe’s
12.2020 - Current
Sales Associate
Victoria's Secret & PINK
07.2019 - 11.2020
Business - Marketing
San Diego Mesa College