Jena Hoker
Davenport,IA
Summary
Human Resources professional with experience in employee relations, recruitment, and operations. Strong focus on team collaboration and achieving results, adaptable to changing business needs. Skilled in talent acquisition, conflict resolution, and policy implementation. Known for reliability and effective communication.
Overview
18
18
years of professional experience
Work History
Human Resources Generalist
7G Distributing / Budweiser
Davenport, IA
04.2023 - Current
- Manage full-cycle recruiting processes including job postings, applicant screening, interview coordination, candidate communication, and onboarding.
- Maintain employee personnel records, HR databases, and confidential documentation in compliance with company policies and legal requirements.
- Coordinate employee orientation and onboarding processes for new hires across multiple departments.
- Track and maintain DOT compliance for CDL drivers and ensure required documentation remains current.
- Assist with OSHA and workplace safety compliance documentation, reporting, and recordkeeping.
- Support administration of employee benefits including FMLA, workers’ compensation, open enrollment, and employee status changes.
- Coordinate pre-employment requirements including background checks, drug screenings, and physicals.
- Assist with implementation and tracking of company safety and health programs.
- Support employee relations by addressing workplace concerns, policy questions, and compliance matters.
- Schedule and track employee training sessions while maintaining accurate training records.
- Assist in development and implementation of HR policies, procedures, and employee handbook updates.
- Maintain turnover tracking reports and workforce staffing records.
- Collaborate with management teams to support company culture, employee engagement, and organizational goals.
- Ensure confidentiality and professionalism when handling sensitive employee information.
Teller Supervisor
Quad City Bank & Trust
Bettendorf, IA
01.2022 - 01.2023
- Effectively managed two branch locations with a combined staff of 15+ employees.
- Coordinated float staff scheduling across all branch locations to ensure coverage for absences, vacations, and open positions.
- Assisted with development and implementation of a new onboarding and training program for new hires.
- Conducted weekly staff meetings and monthly branch meetings communicating updates to strengthen team performance.
- Completed staffing schedules, approved timekeeping, and reviewed time-off requests.
- Interviewed, hired, oriented, and trained new employees.
- Collaborated with Human Resources regarding disciplinary issues, company updates, and employee development.
- Completed monthly audits including teller drawers, checks, gift/travel cards, teller differences, sales reports, and branch goals.
- Tracked and balanced CTRs, OFAC reporting, vault operations, ATM balancing, and FED general ledger resolving discrepancies.
- Coached employees on sales referrals and client financial solutions.
- Assisted customers with deposits, withdrawals, payments, and general banking transactions.
Correspondent Banking & Safekeeping Specialist
Quad City Bank & Trust
Davenport, IA
11.2018 - 01.2022
- Supported and maintained 200+ correspondent banking customer accounts including safekeeping, excess balance, and Federal Reserve account balances.
- Collaborated with multiple departments to resolve account issues and process entries.
- Prepared and distributed monthly statements to correspondent bank customers.
- Managed user account setup, lockouts, bank limits, and wire authority access.
- Developed procedures and retention processes to improve department efficiency.
- Maintained extensive knowledge of banking products and services to support customers and minimize operational risk.
Teller Supervisor/ Teller Trainer
First Midwest Bank
Davenport, IA
10.2010 - 11.2018
- Conducted daily and monthly staff meetings to support operational goals and staff development.
- Created staffing schedules and reviewed payroll timekeeping and time-off requests.
- Interviewed, hired, oriented, and trained new employees.
- Collaborated with HR regarding employee disciplinary matters.
- Coached staff on delivering exceptional customer service and resolving customer concerns.
- Oversaw daily regulatory reporting including collections, coin & currency, CTRs, ATM balancing, and teller differences.
- Trained incoming staff across multiple branch locations.
- Consistently exceeded sales program goals and referral expectations.
- Assisted customers with banking transactions while maintaining accuracy and professionalism.
Leasing Consultant
McDonnell & Associates
Davenport, IA
08.2009 - 10.2010
- Assisted clients with rental property searches and leasing needs.
- Scheduled and conducted property showings.
- Processed applications, background checks, rent payments, and lease agreements.
- Maintained electronic records and property listings.
- Supported office management with daily administrative operations.
Teller
First Midwest Bank
Davenport, IA
11.2008 - 08.2009
- Opened and closed branch operations under dual control procedures.
- Balanced vaults, ATMs, coin machines, and teller drawers.
- Processed customer transactions including deposits, withdrawals, payments, money orders, and checks.
Education
High School Diploma -
West High School
Skills
- Full Cycle Recruiting
- Employee Relations
- DOT & OSHA Compliance
- Benefits Administration
- Training & Development
- Team Leadership & Supervision
- Auditing & Procedure Implementation
- HRIS systems
- HR policies implementation
Timeline
Human Resources Generalist
7G Distributing / Budweiser
04.2023 - Current
Teller Supervisor
Quad City Bank & Trust
01.2022 - 01.2023
Correspondent Banking & Safekeeping Specialist
Quad City Bank & Trust
11.2018 - 01.2022
Teller Supervisor/ Teller Trainer
First Midwest Bank
10.2010 - 11.2018
Leasing Consultant
McDonnell & Associates
08.2009 - 10.2010
Teller
First Midwest Bank
11.2008 - 08.2009
High School Diploma -
West High School