Summary
Overview
Skills
Work History
Work Availability
Education
Volunteer Positions
Hi, I’m

Jena Johansen

Fine Dining
Largo,FL
Jena Johansen

Summary

Versatile Fine Dining Server with experience in upscale restaurant environments. Effective creator of service structures with thoughtful organization. Efficient team player and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Trained in upscale dining positions, including front waiter, food runner, and busser.

Overview

3
years of professional experience
2
years of post-secondary education

Skills

Prioritization

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Work History

Hillstone Restaurant Group
Winter Park, FL

Fine Dining Server
04.2021 - Current

Job overview

  • Regularly served over 40 guests in 3 to 4 table section per shift.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods - recommending specific items according to guest preferences and food allergies.
  • Upsold high-profit items and applied comprehensive knowledge of wine, beer, and mixed drinks to enhance daily sales.
  • Consolidated tasks with other waitstaff to provide above and beyond seamless service to all guests in restaurant.
  • Strategically timed check-ins with guests to take orders and confirm meal satisfaction after delivery, taking action to correct any problems.
  • As top server, assigned shift change and closing duties to waitstaff to keep restaurant working efficiently or to close front of house in timely manner.
  • Trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Worked with POS system to place orders, communicate special requests or dietary restrictions, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Wake Up Call Coffee
Liberty Lake, WA

Barista
08.2020 - 12.2020

Job overview

  • Learned every menu preparation and created original recipes to provide personalized quality service.
  • Made and served more than 75 café beverages per day with speed, quality and consistency.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Engaged customer loyalty by remembering personal preferences and allergy information.

Player's & Spectators
Spokane, WA

Server/Cook
08.2019 - 03.2020

Job overview

  • Stayed up-to-date on menu changes to offer current and accurate information and help guests select optimal meal choices based on individual preferences.
  • Maintained guest satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Served needs of more than 50 customers in busy event center environment.
  • Worked with POS system to place orders, manage bills and handle complimentary items for guests.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Availability
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Education

Full Sail University
Winter Park, FL

Associate of Science from Music Production
08.2020 - 05.2022

Volunteer Positions

Youth Worship Director | ONE* Ministries

March 2018 - December 2020

Music and Production Intern | ONE* Ministries

March 2018 - June 2019

Youth Leader | ONE* Students

September 2018 - December 2020

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Jena JohansenFine Dining