Hi, I’m
Jena Johansen
Fine Dining
Largo,FL
Summary
Versatile Fine Dining Server with experience in upscale restaurant environments. Effective creator of service structures with thoughtful organization. Efficient team player and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Trained in upscale dining positions, including front waiter, food runner, and busser.
Overview
3
years of professional experience
2
years of post-secondary education
Skills
Prioritization
Concise Communication
Leadership
Daily Specials and Menu Memorization
Wine Service
Beverage preparation
Dining Area Maintenance
Food Preparation And Safety
Exceptional Customer Service
Point Of Sale Operation
Excellent Math Skills
Poise and Professionalism
Work History
Hillstone Restaurant GroupWinter Park, FL
Fine Dining Server
04.2021 - Current
Job overview
- Regularly served over 40 guests in 3 to 4 table section per shift.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods - recommending specific items according to guest preferences and food allergies.
- Upsold high-profit items and applied comprehensive knowledge of wine, beer, and mixed drinks to enhance daily sales.
- Consolidated tasks with other waitstaff to provide above and beyond seamless service to all guests in restaurant.
- Strategically timed check-ins with guests to take orders and confirm meal satisfaction after delivery, taking action to correct any problems.
- As top server, assigned shift change and closing duties to waitstaff to keep restaurant working efficiently or to close front of house in timely manner.
- Trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Worked with POS system to place orders, communicate special requests or dietary restrictions, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Wake Up Call CoffeeLiberty Lake, WA
Barista
08.2020 - 12.2020
Job overview
- Learned every menu preparation and created original recipes to provide personalized quality service.
- Made and served more than 75 café beverages per day with speed, quality and consistency.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Engaged customer loyalty by remembering personal preferences and allergy information.
Player's & SpectatorsSpokane, WA
Server/Cook
08.2019 - 03.2020
Job overview
- Stayed up-to-date on menu changes to offer current and accurate information and help guests select optimal meal choices based on individual preferences.
- Maintained guest satisfaction with timely table check-ins to assess food and beverage needs.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Served needs of more than 50 customers in busy event center environment.
- Worked with POS system to place orders, manage bills and handle complimentary items for guests.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Full Sail UniversityWinter Park, FL
Associate of Science from Music Production
08.2020 - 05.2022
Volunteer Positions
Youth Worship Director | ONE* Ministries
March 2018 - December 2020
Music and Production Intern | ONE* Ministries
March 2018 - June 2019
Youth Leader | ONE* Students
September 2018 - December 2020