Jena Liao
Graham,WA
Summary
Proven expertise in client relationship building and technical aptitude, honed at Vibrant Health Homecare and Sato Travel. Excelled in creating comprehensive care plans and ensuring seamless travel experiences, significantly enhancing customer satisfaction. Skilled in MS Office and SABRE, with a strong focus on achieving high-quality service delivery through meticulous scheduling and planning.
Overview
25
25
years of professional experience
Work History
Client Service Coordinator
Vibrant Health Homecare
04.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed comprehensive care plans tailored to individual client needs.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Lead DSP/Adult Caregiver
Vibrant Health Homecare
03.2023 - 04.2024
- Adapted care approaches based on individual client preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Maintained detailed records of client progress, enabling accurate evaluation of care plan effectiveness.
- Coordinated communication between clients, families, and staff members to ensure consistent understanding of care expectations and goals.
- Provided emotional support to clients and families during difficult times, fostering a sense of comfort and trust.
Dialysis Patient Care Technician
DaVita
12.2022 - 04.2023
- Performed routine quality control and safety checks on all equipment.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Ensured optimal equipment functionality through regular inspections, cleaning, and routine maintenance.
- Eased patient anxiety during treatment by providing personalized attention, answering questions, and offering emotional support as needed.
Corporate Travel Agent
Sato Travel
05.2001 - 08.2004
- Set up flights, hotels, and ground transportation for individuals and groups.
- Provided essential information and paperwork to travelers.
- Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.
- Assisted in training new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.
- Developed strong vendor relationships to ensure access to the best travel options available for clients.
- Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
- Coordinated crisis management efforts during unexpected events or emergencies, minimizing disruption to client travel plans.
Online Travel Agent
Lowestfare.com
02.2000 - 05.2001
- Increased repeat business through exceptional customer service and follow-up communications.
- Conducted thorough research on destination offerings to provide well-informed guidance for travelers' needs and interests.
- Managed complex itineraries for multi-destination trips, ensuring a seamless travel experience for clients.
- Maintained accurate records of all bookings and transactions, adhering to strict data privacy guidelines.
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction.
- Collaborated with team members to design unique travel packages tailored to individual preferences.
Education
Diploma - Tourism And Travel Management
International Air And Hospitality Academy
Vancouver, WASkills
- Scheduling and Planning
- Customer Relations
- Client Relationship Building
- Strong Organization
- Technical aptitude
- Client Support
- Call center experience
- Customer Service
- MS Office
- Experience with SABRE
Timeline
Client Service Coordinator
Vibrant Health Homecare
04.2024 - Current
Lead DSP/Adult Caregiver
Vibrant Health Homecare
03.2023 - 04.2024
Dialysis Patient Care Technician
DaVita
12.2022 - 04.2023
Corporate Travel Agent
Sato Travel
05.2001 - 08.2004
Online Travel Agent
Lowestfare.com
02.2000 - 05.2001
Diploma - Tourism And Travel Management
International Air And Hospitality Academy