Jena Mejorada
753 Colonial Avenue Union,NJ
Summary
Dedicated and experienced healthcare professional with a strong commitment to maintaining a professional appearance and demeanor. Skilled in completing assigned tasks with a focus on delivering high-quality results. Dependable team player who quickly adapts and learns, with excellent communication and organization skills. Known for being organized and reliable, successfully managing multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to contribute to the achievement of team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
ProFysio Physical Therapy
06.2024 - Current
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Scheduled appointments in computer system.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Kept accounts in balance and ran daily reports to verify totals.
- Used WEBPT to maintain and update records of internal data.
Physical Therapy Aide
Ace Physical Therapy And Wellness Center
11.2017 - 11.2022
- Reviewed patient medical history and referral notes from other medical practitioners to understand health problems and suggest appropriate physiotherapy regimen to facilitate movement for daily activities.
- Maintained supply inventory by placing orders when supplies ran low.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
- Enforced safety procedures with all patients.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Medical Biller
Ace Physical Therapy And Wellness Center
11.2020 - 11.2022
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Created improved filing system to maintain secure client data.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Used data entry skills to accurately document and input statements.
Certified Nursing Assistant
Peace Care St. Ann's Adult Day Care
07.2016 - 01.2017
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Front Desk Receptionist
Liberty State Park
04.2016 - 09.2016
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
Certified Nursing Assistant
Regency Park Nursing And Post Acute Rehab Center
01.2015 - 06.2015
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
Associate of Applied Science - Physical Therapy Assistant
Union County College
High School Diploma -
Ateneo De Davao University
Skills
- Customer Service
- Healthcare Terminology
- Critical Thinking
- Administrative skills
- CPT Code Modifiers
- Office administration
- Medicare and Medicaid Processes
- Work Prioritization
- Microsoft Office
- Therapeutic Equipment
- Time Management
- EMR Systems
Affiliations
Clinical Rotations- Student Physical Therapist Assistant
RWJ University Hospital (Rahway, NJ)
September 2021 - December 2021
ProCare Rehabilitation (Hazlet, NJ)
January 2022 - March 2022
Park Physical Therapy (Highland Park, NJ)
March 2022 - May 2022
Certification
- BLS Certification
- First Aid Certification
- EKG Certificate
- Patient Care Associate
- Peripheral Phlebotomy Certificate
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Front Desk Coordinator
ProFysio Physical Therapy
06.2024 - Current
Medical Biller
Ace Physical Therapy And Wellness Center
11.2020 - 11.2022
Physical Therapy Aide
Ace Physical Therapy And Wellness Center
11.2017 - 11.2022
Certified Nursing Assistant
Peace Care St. Ann's Adult Day Care
07.2016 - 01.2017
Front Desk Receptionist
Liberty State Park
04.2016 - 09.2016
Certified Nursing Assistant
Regency Park Nursing And Post Acute Rehab Center
01.2015 - 06.2015
Associate of Applied Science - Physical Therapy Assistant
Union County College
High School Diploma -
Ateneo De Davao University
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