Jena Picciotto
Sharon,PA
Summary
Experienced office assistant skilled in handling high call volumes and direct inquiries. Maintains a professional demeanor while engaging with clients and team members. Committed to improving operational efficiency through adaptable and dedicated work practices.
Overview
25
25
years of professional experience
Work History
Medical Records Clerk
O'Brien Memorial Health Care
Masury, OH
05.2023 - 03.2025
- Arranged patient charts, assembling medical histories, lab results, and consents.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Office Assistant
NuChoice Home Health
Hermitage, PA
01.2020 - 07.2021
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Assisted in onboarding new employees by providing orientation materials and training resources.
STNA, Med-Tech, Unit Manager, Office Assistant
The Nugent Group
Mercer, PA
01.2000 - 01.2020
- Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
- Helped maintain a clean and orderly environment throughout the facility.
- Administered medications under physician direction following standard operating procedures.
Education
High School Diploma -
Sharon Christian Academy
Sharon, PA06-1991
Skills
- Medical records management
- Patient confidentiality
- Customer service
- Office organization
- Data entry
- Phone etiquette
- Faxing and copying
Document management skills
Timeline
Medical Records Clerk
O'Brien Memorial Health Care
05.2023 - 03.2025
Office Assistant
NuChoice Home Health
01.2020 - 07.2021
STNA, Med-Tech, Unit Manager, Office Assistant
The Nugent Group
01.2000 - 01.2020
High School Diploma -
Sharon Christian Academy
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