Jena Richards, BSN, RN
Round Rock,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Compassionate health care professional with extensive experience in patient assessments and interdisciplinary collaboration. Known for fostering strong relationships with patients and families, ensuring the delivery of high-quality care and exceptional customer service.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Branch Director
Vitalcaring Group
Austin, Texas
10.2024 - 01.2026
- Managed daily branch operations and staff scheduling for optimal performance.
- Maintained branch compliance with regulations and company policies.
- Implemented training programs to enhance team skills and customer service.
- Coordinated marketing efforts to promote branch services and community engagement.
- Monitored inventory levels and ordered supplies as needed for smooth operations.
- Stayed abreast of local, state, and federal regulations impacting corporate compliance.
- Organized branch events to strengthen customer relationships and loyalty.
- Assisted customers with inquiries and processed transactions efficiently.
- Developed and implemented strategies to drive branch growth and profitability.
- Evaluated patient feedback surveys regularly in order to assess patient satisfaction levels.
- Collaborated with other departments such as sales in order to identify new business. opportunities.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Home Health Registered Nurse Case Manager
Vitalcaring Group
Austin, TX
10.2024 - 01.2026
- Conducted comprehensive assessments to identify patient health and safety risks.
- Collaborated with interdisciplinary teams to improve healthcare delivery quality.
- Educated patients and families on treatment options and care procedures.
- Maintained accurate electronic medical records of patient visits.
- Evaluated home environments for safety risks, addressing fall hazards and equipment misuse.
- Instructed patients on medication compliance and adherence to physician orders.
- Monitored vital signs and symptoms, adjusting care plans as necessary.
- Provided skilled nursing assessments and interventions for homebound patients.
Area Sales Manager Hospice
Embrace Hospice
Austin, Texas
01.2022 - 09.2024
- Developed and implemented strategic sales plans, increasing hospice service referrals.
- Collaborated with healthcare professionals to enhance patient-centered care options.
- Trained and mentored sales team on outreach techniques, boosting overall performance.
- Conducted market research to identify new business opportunities in the region.
- Organized community events to raise awareness of hospice services offered.
- Presented educational materials highlighting benefits of hospice care to prospective clients.
- Generated comprehensive reports on sales volume, revenue growth, and competitive landscape.
- Maintained relationships with existing clients to ensure satisfaction with services provided.
Operations Field Nurse
Embrace Hospice and Home Health
Austin, Texas
01.2022 - 09.2024
- Delivered direct patient care in home settings for hospice and health services.
- Assessed patient needs and collaborated with interdisciplinary teams for effective care planning.
- Documented patient progress accurately in electronic health record systems.
- Coordinated with physicians and healthcare professionals to optimize patient outcomes.
- Performed physical assessments and monitored vital signs of patients.
- Acted as liaison between patients, families, and hospice staff regarding treatment options.
- Provided education to patients and families on disease processes and end-of-life issues.
- Offered emotional support to families through active listening during challenging times.
Senior Executive Account Manager
Encompass Home Health
Austin, Texas
01.2015 - 12.2021
- Cultivated multiple high-profile client relationships, prioritizing patient satisfaction and service excellence.
- Analyzed client feedback to pinpoint areas for enhancement in service offerings.
- Mentored junior account managers, promoting professional development and expertise.
- Developed strategic plans that increased sales and revenue growth.
- Resolved customer complaints promptly, ensuring effective sales and service solutions.
- Expanded assigned territory significantly through effective engagement and marketing strategies.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Managed client relationships to ensure satisfaction and service excellence.
- Developed strategic account plans to align with client needs and goals.
- Facilitated communication between clients and internal teams for seamless service delivery.
- Implemented process improvements to enhance operational efficiency within accounts.
- Collaborated cross-functionally with other departments to ensure effective execution of initiatives.
Education
Bachelor of Science - Registered Nursing
South University
Round Rock, TX09-2022
Skills
- Branch operations and compliance management
- Customer service excellence
- Team training and development
- Inventory control
- Sales strategy formulation
Certification
Bachelor of Science in Nursing
Timeline
Branch Director
Vitalcaring Group
10.2024 - 01.2026
Home Health Registered Nurse Case Manager
Vitalcaring Group
10.2024 - 01.2026
Area Sales Manager Hospice
Embrace Hospice
01.2022 - 09.2024
Operations Field Nurse
Embrace Hospice and Home Health
01.2022 - 09.2024
Senior Executive Account Manager
Encompass Home Health
01.2015 - 12.2021
Bachelor of Science - Registered Nursing
South University