Jena Rodriguez

• Led full-cycle recruitment for diverse positions, enhancing talent acquisition strategies.
• Developed and maintained strong relationships with hiring managers to align recruitment needs with business objectives.
• Streamlined candidate screening processes, improving efficiency and reducing time-to-fill metrics.
• Implemented innovative sourcing techniques, leveraging social media and job boards to attract top talent.
• Mentored junior recruiters, fostering skill development and promoting best practices within the team.
• Analyzed recruitment data to identify trends and inform strategic hiring decisions for future growth initiatives.

• Directed daily operations of a high-traffic swim school facility, ensuring smooth coordination of swim lessons, lifeguard coverage, and customer service functions.
• Led and developed a team of instructors, lifeguards, and front-desk staff through training, performance feedback, and scheduling, resulting in improved staff retention and service quality.
• Maintained strict safety and compliance standards, conducting regular facility inspections, enforcing pool safety protocols, and ensuring adherence to local health regulations.
• Managed customer relations, addressing inquiries, resolving concerns, and fostering a welcoming environment that encouraged repeat enrollment and positive word-of-mouth.
• Monitored performance metrics such as enrollment numbers, retention rates, and instructor evaluations to drive continuous improvement in program delivery.
  

Managed customer inquiries through phone, email, and in-person interactions.

• Resolved product-related issues by coordinating with suppliers and internal teams.
• Trained new staff on company policies and customer service best practices.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Managed scheduling and coordination of community events to enhance resident engagement.
• Assisted in drafting and distributing public communications to ensure timely information dissemination.
• Led volunteer initiatives, fostering community involvement and strengthening local partnerships.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.