Jena Stritzler
Portland,OR
Summary
Versatile operations professional with a decade of experience in high-performance service environments and hands-on experience supporting accounting, marketing, and administrative functions within an architecture firm. Recognized for strong initiative, emotional intelligence, and the ability to quickly master new systems. Thrives in roles that require cross-functional collaboration and continuous process improvement. Eager to expand skill set within a growth-focused operations role.
Overview
9
9
years of professional experience
Work History
Office Manager
Soderstrom Architects
Portland, OR
02.2025 - Current
- Assisted with accounts receivable activities such as invoicing, collections, reconiliations, and deposits.
- Provided support to upper management with special projects related to finance or accounting processes.
- Tracked marketing budgets and ensured accurate expense reporting.
- Managed, scheduled and coordinated office functions and activities for employees.
- Assisted in recruiting, onboarding and training new employees.
- Supported other teams with various administrative tasks when required.
Bar Manager
Rangoon Bistro
Portland, OR
05.2024 - 02.2025
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed bar operations and staff scheduling to ensure smooth service.
- Maintained inventory levels and placed orders for bar supplies as needed.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Store Manager
Portal Tea
Portland
01.2022 - 05.2024
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management and stock replenishment processes.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints promptly and effectively.
Server
Jacqueline
Portland, OR
08.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Operated POS terminals to input orders, split bills, and calculate totals.
Front Desk Agent
Ace Hotel
Portland, OR
02.2017 - 10.2019
- Managed guest check-ins, enhanced satisfaction, resolved issues, improved efficiency, boosted ratings.
- Maintained accurate guest records, processed payments securely, and ensured smooth check-in/out procedures. Attention to detail improved operational efficiency.
- Provided local recommendations and assisted with travel arrangements, enhancing guest stays.
- Developed strong problem-solving skills in high-pressure situations.
Education
Associates of Arts -
Santiago Canyon College
Orange County, CA06.2014
Skills
- Budget tracking
- Accounts receivable
- Office administration
- Problem solving
- Effective communication
- Calendar management
- Expense reporting
- Deltek Vantagepoint
- Excel
- Mailchimp
- Data entry
- Project management
References
References available upon request.
Timeline
Office Manager
Soderstrom Architects
02.2025 - Current
Bar Manager
Rangoon Bistro
05.2024 - 02.2025
Store Manager
Portal Tea
01.2022 - 05.2024
Server
Jacqueline
08.2018 - 03.2020
Front Desk Agent
Ace Hotel
02.2017 - 10.2019
Associates of Arts -
Santiago Canyon College