Jena Trujillo
Salt Lake City,UT
Summary
Proven customer service expert with a track record of exceeding customer expectations at McDonald's. Skilled in cash handling and demonstrating exceptional work ethic, I effectively resolved complaints and maintained high standards of service. My patience and empathy ensured customer satisfaction, contributing to a significant improvement in service delivery.
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Overview
2025
2025
years of professional experience
Work History
Customer Service Cashier
McDonald's
Salt Lake City, UT
03.2024 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Cashier
Rebel Gas Station
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Diploma - General Studies
South High School
Salt Lake City, UTSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Order taking
- Reliability and punctuality
Certificates
I have my food handlers permit and my sips and tips certificate.
Timeline
Customer Service Cashier
McDonald's
03.2024 - 09.2024
Cashier
Rebel Gas Station
Diploma - General Studies
South High School