JENA WHITE

• Leads moderately complex, cross functional projects, while prioritizing time and actions appropriately based on thorough impact and risk assessments.
• Owns & contributes to defining business case with input from stakeholders. Identifies and gains agreement on project objectives, scope, timing, and resources.
• Plans activities/tasks that will deliver desired results and oversees day-to-day work and monitoring of progress towards goals.
• Conducts project meetings and prepares regular reports to communicate status of projects to stakeholders within and beyond project team.
• Escalates and works to resolve issues that serve as roadblocks and/or place project objectives at risk. Identifies and provides visibility into trade-offs between options, while identifying recommended approach.
• Leverages Smartsheet to manage projects to build processes that allow for consistent & efficient project execution, transparency of tools & resources, and to help drive opportunities to foster optimal project experience.

Key Accomplishments

• Obtained 98% NPS from project stakeholders across multiple projects.
• Notable project successes: -Corrective effort to ensure compliance of 24,000 policies. -Reduced combined ratio in CA by 11% to improve CA BL profitability. -Launch of new affluent “Premier” product in CA, better positioning Safeco in high-net-worth space. -Institution of reformed Right Track Program to position business for more accurate pricing based on driving behavior. -Managing Safeco Re-score project aimed at reducing premium leakage by $6 million in 4 pilot states, with intent to roll out country wide, resulting in $10 million reduction in premium leakage.
• Actively engaged in contributing to the department strategy and vision by volunteered to represent the team on Project Reassignment/Transition & PowerPoint Repository Continuous Improvement opportunities, and most recently joined the I&I Employee Engagement committee.
• Ally & Co-Captain of the LEADA Seattle Development & Advancement Committee.

• Mirrored duties of Quality Assurance Analyst position with elevated responsibility.
• Uses Predictive Analytics to identify outlier Safeco agencies.
• Partners with TMs to facilitate agent behavior changes before there are profitability issues.
• Works closely with Compliance and Fraud Team to identify and refer fraudulent agencies.
• Responsible for leading initial new hire interviews and identifying talent alignment.
• Expert in training & influencing stakeholders, executives, and peer business groups on APM processes, value add, and deliverables
• Key contributor to design, expansion, & delivery of quality assurance programs and tools.
• Owner of NAM/SIAA audits and tracking.

Key Accomplishments

• Active stakeholder and participant in Safeco Independent Agent Data Accuracy Program.
• Volunteered to learn business lines and underwent initial training in order to cover resources gap on team.
• Contributed to identifying $5.4 million in premium leakage for 2020 & approx. $800K YTD.
• Obtained 84% NPS score from TM's across country.
• Co-Captain of WE@Liberty Seattle Programming Committee.

• Conducts complex reviews and audits of data, information, and process execution quality that are easy to interpret.
• Responsible for identifying, investigating, analyzing, recommending corrective action, and actively monitoring results.
• Expert in using variety of data from several analytical tools to draw appropriate conclusions and drive behavior changes.
• Collaborates with stakeholders by seeking feedback and proving data analytics and metrics to help drive action planning.
• Proficient in Excel, Teradata, Visual Insights, Safeco's quoting and policy servicing systems, & Salesforce.
• Basic knowledge of SAS-completed comprehensive SAS training.
• Skilled in underwriting subject matter.

Key Accomplishments

• Employee Opinion Champion for APM Team.
• Participated in creation of Voice of Customer Survey as part of APM's continuous improvement efforts.
• Spearheaded creation of APM Quick Reference Guide to assist stakeholders in next steps upon receiving agency review.
• Design lead on UW APM Standard Work pilot.
• APM Portfolio representative in Safeco Data Accuracy Strategy Workshop.
• Acted as SME for Rate Pursuit project. Individually able to processes over 3,742 work items, providing over $255,000 benefit.
• Instrumental in the development of the PRIDE@Liberty Certified Ally Program. Member of the PRIDE Processes Efficiency Team, PRIDE Member & Leadership Development Team, and the WE Seattle Programming Team.

• Collected, defined and analyzed business requirements.
• Trained business personnel in use of systems.
• Identified needed business improvements and determined appropriate systems required to implement solutions.
• Analyzes business problems; collaborates with teams and stakeholders to strategize and create solutions.
• Experienced in client test plan development and test execution to ensure alignment with business vision.
• Leads research endeavors on special topics and delivers clear, thorough analysis and recommendations.
• Identifies, prioritizes, and logs system defects.
• Practiced in Agile development framework.

Key Accomplishments

• Lead Distribution BSA for Watercraft Integration Project.
• Mentor to new teammates on project status, product overview, team resources, and testing credentials.
• Subject Matter Expert on Sales Application Overrides/Declinations, Confirmation, Agent Cancellations, and Dashboard requirements.
• QBE, Saved Quotes, and Policy RIT Approver.
• Proxy Scrum Master & Product Owner for Watercraft Distribution Team.
• Completed certified Agile training: Agile Boot Camp (Davisbase) & Agile Team Experiences (Solutions IQ).