Jena Williams
Palm Bay,FL
Summary
Care Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in skills to motivate to teach, grow and excel in the healthcare industry. Proven to deliver and coordinate admission of patients and growth of census. Plan and implement strategies for business development with area hospitals, physicians, assisted and independent living facilities, home healthcare and other healthcare companies.
Overview
19
19
years of professional experience
Work History
Hospital Liaison
Serenity Estates of Merritt Island (formerly The Terrace of Courtenay Springs)
Merritt Island, FL
11.2025 - Current
- Developed and maintained relationships with referral sources to enhance patient admissions.
- Coordinated patient care transitions between facilities to ensure continuity of services.
- Facilitated communication among healthcare teams to address patient needs effectively.
- Evaluating all patients prior to admitting into facility.
- Marketing in the community to build and grow census and maintain those relationships in the community.
Community Liaison
Viera Del Mar
Viera, FL
05.2025 - 11.2025
- Established communication channels for feedback, addressing resident concerns effectively.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Evaluated competitor activity to inform strategic decision-making within the marketing department.
- Evaluating all patients prior to admitting into facility.
- Marketing in the community to build and grow census and maintain those relationships in the community.
Director of Business Development
Anchor Care Health & Rehab
Palm Bay, FL
02.2025 - 05.2025
- Developed strategic partnerships to enhance service offerings and increase market share.
- Led cross-functional teams to implement effective business development strategies across multiple regions.
- Analyzed market trends to identify growth opportunities and inform decision-making processes.
- Streamlined sales processes to improve efficiency and drive revenue growth across service lines.
- Cultivated relationships with key stakeholders to foster collaboration and establish long-term business goals.
Care Manager
Rockledge Health & Rehabilitation Center
Rockledge, FL
10.2011 - 02.2025
- Market facility to outside community, physicians, hospitals, ALF's, hospice and home healthcare to grow census.
- Assess all new referrals to assure quality care and facility capabilities.
- Coordinated referrals from hospitals, ALF's, hospice, direct admits from ER and physician offices.
- Arrange transportation for all admitting referrals to center.
- Business development and strategies on growing quality care and customer service inside the facility.
Case Manager
JSA Medical Group
Orlando , FL
10.2010 - 10.2011
- Helped patients receive appropriate, high-quality care with reasonable results in the community.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Verified patients insurances while setting appointments for radiology ordered by physician.
Director of Admissions
Southern Healthcare
Palm Bay/Orlando , FL
05.2007 - 09.2010
- Worked with marketing director to develop strategies in accordance with organizational goals and within budgetary guidelines.
- Verified insurance and obtained insurance authorizations for admitting patients.
- Reviewed referrals to assist marketing director.
- Completed daily census for facility and spread sheets for admissions/marketing goals.
- Toured potential clients family to gain admission.
- Completed all current patients admission packets.
Education
Certificate - Medical Billing And Coding
US Career Institute
Colorado06-2005
GED -
Melbourne High School
Melbourne 09-1998
Skills
- Business development
- Strategic marketing
- Enthusiastic yet professional demeanor
- Computer proficient
Timeline
Hospital Liaison
Serenity Estates of Merritt Island (formerly The Terrace of Courtenay Springs)
11.2025 - Current
Community Liaison
Viera Del Mar
05.2025 - 11.2025
Director of Business Development
Anchor Care Health & Rehab
02.2025 - 05.2025
Care Manager
Rockledge Health & Rehabilitation Center
10.2011 - 02.2025
Case Manager
JSA Medical Group
10.2010 - 10.2011
Director of Admissions
Southern Healthcare
05.2007 - 09.2010
Certificate - Medical Billing And Coding
US Career Institute
GED -
Melbourne High School
References
- Koreen Arjoonsingh- Director of Strategic Partnerships for Liliac Health Group/Orchid Cove Health Group (321) 986-7916
- Gregg Hopper- Business owner/Chief Operating Office for Avante Healthcare (813) 417-6667
- Amy Tremante- Palliative Care Clinical Director for LHC Group (321)271-0838
- Cathryn Biel- Director of Case Management at Melbourne Regional Medical Center (321) 480-7909