Jenaa Hill
Tacoma
Summary
Dynamic F&B Supervisor with a proven track record at BJs Bingo, excelling in operations oversight and team leadership. Enhanced food safety and sanitation practices while training staff to elevate customer service. Skilled in problem-solving and relationship building, driving service improvements and operational efficiency.
Overview
15
15
years of professional experience
Work History
F&B Supervisor
BJs Bingo
Fife, WA
04.2024 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on service standards and customer engagement techniques.
- Implemented quality control measures to enhance food safety and sanitation practices.
- Analyzed customer feedback to identify areas for service improvement and satisfaction enhancement.
- Collaborated with management to streamline processes, reducing waste and improving service speed.
Dispatch Security Officer
Emerald Queen Casino and Hotel
Tacoma, WA
02.2020 - 03.2024
- Monitored security systems and conducted regular patrols to ensure safety of guests and property.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Enforced casino policies and procedures to maintain a secure environment for patrons and staff.
- Maintained accurate logs of daily activities, incidents, and observations to support incident investigations.
Pricing Specialist
WinCo Foods
Tacoma, WA
12.2015 - 01.2022
- Analyzed pricing data to optimize product margins and enhance competitive positioning.
- Collaborated with cross-functional teams to implement pricing strategies aligned with market trends.
- Assisted in the development of promotional pricing initiatives to drive sales and customer engagement.
- Monitored competitor pricing movements to inform strategic adjustments and maintain market relevance.
Operations Manager
Baker Boys NW
Tacoma, WA
07.2011 - 03.2015
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Implemented safety protocols to ensure compliance and maintain workplace standards.
- Developed training materials to onboard new staff, improving team productivity.
- Coordinated logistics operations, optimizing delivery schedules and reducing turnaround times.
- Mentored junior staff, promoting skill development and enhancing team performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
GED - Business Administration
Skagit Valley College
Mount Vernon, WA05.2015
Skills
- Food and beverage operations
- Scheduling staff
- Sanitation standards
- Food presentation
- Operations oversight
- Ordering supplies
- Menu pricing
- Teamwork
- Customer service
- Problem-solving
- Critical thinking
- Team leadership
- Food safety
- Cash handling
- Relationship building
Timeline
F&B Supervisor
BJs Bingo
04.2024 - Current
Dispatch Security Officer
Emerald Queen Casino and Hotel
02.2020 - 03.2024
Pricing Specialist
WinCo Foods
12.2015 - 01.2022
Operations Manager
Baker Boys NW
07.2011 - 03.2015
GED - Business Administration
Skagit Valley College