Jenae Gray
Miramar,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Account Managment
Comacst
10.2015 - Current
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Analyzed customer feedback to identify areas for improvement.
- Organized projects and contests to increase sales and encourage exceptional customer service.
Account Analyst
StateFarm
08.2011 - 08.2014
- Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
- Supported Account Manager with incoming inquiries from existing clients.
- Participated in regularly scheduled feedback and information exchange sessions with key business partners.
- Partnered with Account Manager to support preparation of client materials to educate, train and inform on benefits, services and self-administration tools.
- Tracked funds, prepared deposits and reconciled accounts.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
Associate of Science - Accounting
Florida Memorial University
Opa-locka, FL05.2014
Miami Carol City Senior High School
Miami Gardens, FL06.2010
Skills
- Overseeing Logistics
- Operational Oversight
- POS Transactions
- Bank Financing
- Account Planning and Management
- Financial Management
- Sales Techniques
- Customer Relationship Management
Timeline
Account Managment
Comacst
10.2015 - Current
Account Analyst
StateFarm
08.2011 - 08.2014
Associate of Science - Accounting
Florida Memorial University
Miami Carol City Senior High School
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