Jenae Rowe
Customer Relationship Professional
EULESS,TX
Summary
With over ten years of experience in customer service, sales, project management, and leadership roles, this customer-focused professional excels at problem-solving, fostering client relationships, and driving successful outcomes. Passionate about continuous learning and growth, with a strong commitment to developing expertise in financial services. Exceptional at handling complex customer needs, ensuring a positive experience, and adapting to dynamic environments. This candidate leverages communication, relationship-building, and analytical skills to thrive in the Customer Relations, Sales, and Hospitality industry.
Bonus, getting 100 sales in a 2 week period.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Senior Project Manager
Lumio
Arlington, TX
07.2022 - 01.2025
- Led cross-functional teams to deliver projects on time, achieving client satisfaction and positive business outcomes
- Effectively communicated project updates, risks, and solutions with stakeholders to ensure alignment and transparency
- Managed a diverse portfolio of projects, proactively identifying and resolving issues to mitigate risks and ensure smooth execution
- Developed strategies to overcome obstacles and streamline processes, resulting in increased efficiency and success in meeting client needs
Sales Development Representative
Podium
Lehi, Utah
01.2021 - 01.2022
- Engaged with prospective customers, fostering strong relationships and driving sales growth by understanding client needs
- Identified opportunities to promote products, clearly explaining value propositions, and resolving concerns to ensure customer satisfaction
- Consistently met or exceeded sales targets, contributing to the company's overall success
- Collaborated with management to adjust strategies, ensuring that client expectations were met and exceeded
Sales Associate Team Leader
CreditRepair.com
West Valley City, Utah
01.2018 - 01.2021
- Built strong customer relationships to resolve challenges and prevent account cancellations, leading to high customer retention
- Managed a team of 15 employees, providing training on product knowledge, sales techniques, and customer service best practices
- Demonstrated leadership by mentoring new hires and ensuring they successfully navigated company processes
- Consistently exceeded sales goals by aligning product offerings with customer needs and delivering exceptional service
Night Audit Supervisor
Washington School House
Park City, Utah
01.2016 - 09.2017
- Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
- Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere.
- Provided on-site training and regular performance evaluations to support staff member skill growth.
- Streamlined the night audit process through thorough review and implementation of improved procedures.
Front Desk Supervisor
Westgate Resorts
12.2016 - 07.2017
- Provided exceptional customer service, leading to positive online reviews.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Call Center Supervisor
General Dynamics
06.2013 - 03.2016
- Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
- Developed process controls and metrics for daily management of call center.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Education
Associate of Science - Physical Therapy Assistant
TCCU
Fort Worth, TX 08.2023 - Current
Skills
- Effective Communication Skills
- Skilled in Simultaneous Platform Management
- Highly organized and detail-oriented
- Strategic Team Management
- Excellent communication
- Dedication to Exceptional Client Support
- Adept at Using CRM Applications
- Experienced with Project Management Applications
- Experienced with Various Tech Solutions
- Customer Relationship Management
- Document Control
- Organized Project Scheduling
Timeline
Associate of Science - Physical Therapy Assistant
TCCU
08.2023 - Current
Senior Project Manager
Lumio
07.2022 - 01.2025
Sales Development Representative
Podium
01.2021 - 01.2022
Sales Associate Team Leader
CreditRepair.com
01.2018 - 01.2021
Front Desk Supervisor
Westgate Resorts
12.2016 - 07.2017
Night Audit Supervisor
Washington School House
01.2016 - 09.2017
Call Center Supervisor
General Dynamics
06.2013 - 03.2016
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