Je’nae Sanders

Medical Assistant/Receptionist

Robert Samaan

01.2019 - 01.2021

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Measured patient pulse oximetry.
Oriented and trained new staff on proper procedures and policies.
Completed EKGs and other tests based on patient presentation in office.
Collected and documented patient medical information such as blood pressure and weight.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.