JE'NAI B. GRAY
Madison
Summary
Strategic and detail-oriented Senior Business Account Executive with over 15 years of experience bridging the gap between business objectives and technical execution in fast-paced environments. Proven expertise in requirements gathering, process improvement, and data-driven decision-making to deliver scalable solutions that align with enterprise goals. Skilled in leveraging tools such as SQL, Excel, Power BI, and project management platforms to transform complex data into actionable insights. Adept at collaborating with cross-functional teams including developers, stakeholders, and executives to streamline operations, enhance system performance, and drive digital transformation initiatives.
Overview
7
7
years of professional experience
Work History
Senior Business Account Executive
AT&T Wireless
04.2024 - Current
- Analyze customer usage patterns, identify revenue opportunities, and provide actionable insights that drive business outcomes for enterprise clients.
- Collaborate with Business Account Managers, Finance, and Technical teams to interpret data trends and forecast account performance.
- Develop and present quarterly business reviews to executive leadership and clients, showcasing value metrics and ROI.
- Streamline reporting processes using tools like Salesforce, Customer Connect, and internal AT&T reporting platforms to improve operational efficiency.
- Support strategic initiatives such as contract renewals, account migrations, pricing models, and churn mitigation efforts.
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to support business growth objectives.
- Conducted market research to identify new business opportunities.
- Collaborated with cross-functional teams to align service delivery with client needs.
- Presented product solutions tailored to client requirements and preferences.
- Reviewed contracts prior to signing off on behalf of company ensuring compliance with applicable laws.
- Analyzed account performance metrics to drive improvements in service quality.
- Established account plans that identified customers' needs along with recommended solutions.
- Researched industry trends to identify potential opportunities for new business.
- Provided mentorship by sharing knowledge about products and services within assigned territory.
- Developed and implemented strategies for increasing customer satisfaction and loyalty.
- Advised senior leadership on market conditions impacting sales performance.
- Conducted sales presentations to prospective customers on product offerings.
- Maintained accurate records of all current and past clients, including contact information and sales history.
- Identified, qualified and developed relationships with key decision makers in target accounts.
- Provided technical assistance to customers regarding products purchased or services rendered.
- Negotiated contractual terms with customers to maximize profitability of each account.
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
- Coordinated with customer managers to develop and execute business plans.
Retail Store Manager
AT&T Wireless
02.2021 - 04.2024
- Managed day-to-day operations including staffing, inventory, scheduling, training and compliance with AT&T's retail policies.
- Led the store to achieve over 100% of sales targets in February, fostering a culture of goal-oriented performance.
- Finished #1 in the Gulf States for signature attach rate in February by coaching staff on solution-based selling.
- Utilized Salesforce to track customer interactions, follow up on leads, and monitor KPIs.
- Championed the use of Customer Connect to streamline service and deepen client engagement.
- Promoted FirstNet solutions to first responders and public safety professionals, expanding service reach and contract conversions.
Assistant Store Manager
AT&T Wireless
06.2019 - 01.2021
- Led and supported a team of Retail Sales Consultants (RSCs), providing coaching and development that led to two RSCs being promoted to Assistant Store Managers.
- Drove operational excellence and exceeded key performance metrics, contributing to a 1.3% increase in market share within the store's territory.
- Oversaw inventory, staffing, and scheduling to ensure smooth daily operations while meeting dynamic customer needs.
- Fostered an inclusive and motivating team culture that inspired high engagement and accountability.
Retail Sales Consultant
AT&T Wireless
10.2018 - 06.2019
- Completed the Women of the Gulf program, enhancing leadership capabilities and cross-functional communication.
- Delivered exceptional customer service while meeting and exceeding individual and store sales targets, consistently performing in the top percentile nationwide.
- Achieved #2 national ranking on the Summit list, a recognition of outstanding sales performance and customer engagement.
- Educated customers on AT&T's suite of wireless and broadband services, tailored solutions to meet needs, and fostered brand loyalty.
- Provided mentorship to new hires, contributing to increased sales proficiency and confidence across the team.
Education
Master of Business Administration (M.B.A.) -
Mississippi Valley State University
Bachelor of Arts - Fashion Merchandising/Retail Management
Art Institute of Atlanta
Skills
- Enterprise Account Strategy
- Business Intelligence
- KPI Reporting
- Sales Analysis
- Data Migration
- Team Leadership & Development
- Effective Written and Oral Communication
- Government Account Engagement
- High-Volume Retail Management
- Diversity & Leadership Program Experience
- Salesforce
- Information Technology
- Data Analysis
- Opportunity Pipeline Management
- Financial Modeling
- Advanced Excel
- SQL
- Client Presentations
- Proficient in Microsoft Office
- Strategic Sales & Attach Rate Optimization
- Talent Development
- Customer Experience Management
- Power BI
- SAP
Timeline
Senior Business Account Executive
AT&T Wireless
04.2024 - Current
Retail Store Manager
AT&T Wireless
02.2021 - 04.2024
Assistant Store Manager
AT&T Wireless
06.2019 - 01.2021
Retail Sales Consultant
AT&T Wireless
10.2018 - 06.2019
Master of Business Administration (M.B.A.) -
Mississippi Valley State University
Bachelor of Arts - Fashion Merchandising/Retail Management
Art Institute of Atlanta
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