Jenaye Scott
O’fallon,Missouri
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and business account management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
Sales Retention Specialist
Athena Auto Protection
Chesterfield, MO
07.2024 - Current
- Established and upheld solid customer rapport, contributing to substantial repeat sales.
- Provided insights into product features and benefits, promoting informed decisions.
- Handled issues efficiently to maintain high levels of client happiness.
- Achieved consistent quarterly goals for team sales and customer retention.
Data Entry
PFI Tech/Boeing
Hazelwood, MO
10.2023 - 10.2024
- Transferring data from archived documents into a secure database for future reference and tracking
- Organizing and storing classified documents in a sufficient manner to meet department goals
- Assisting with tasks to support day to day operations
- Identified data entry errors and reported to necessary departments.
Program Support Specialist
HGS USA LLC
Creve Couer, MO
06.2019 - 05.2021
- Program enrollment and payment dispersement
- Enhanced customer satisfaction with fast, knowledgeable service
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Protected company and customer data by following information policies
- Updated office files daily and kept records organized
- Completed accurate work tasks by carefully reviewing every order
- Handled expense reporting and updated customer accounts using SAP, IRD and Microsoft processing tools
Accounts Receivable Clerk
US Bank
Saint Louis, Missouri
08.2017 - 12.2018
- Classified data by using the correct fields for business payment information
- Verified data accuracy and completeness by running validation queries
- Coordinated document routing by assigning keywords and verifying transmission
- Identified problems with automated uploads by carefully scanning completed work
- Assisted with tasks and work duties during slow periods to maintain team productivity
Executive Travel Counselor
Enterprise Holdings, LLC
Saint Louis, Missouri
08.2014 - 06.2015
- Organized domestic and international rental reservations to locations requested by members of specified programs
- Conversed with customers to determine destination, travel dates, and accommodations required
- Troubleshot problems and developed successful solutions
- Updated office files daily and kept records organized
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Assisted with tasks and work duties during slow periods to maintain team productivity
Education
Business Management -
Stevens Institute of Business-Arts
Saint Louis, Missouri05.2023
High School -
McCluer South Berkeley High
Saint Louis, Missouri05.2010
Skills
- Records management
- Data entry/Accounting
- Multitasking
- Planning
- Written communication
- Microsoft Word
- Quality assurance
Timeline
Sales Retention Specialist
Athena Auto Protection
07.2024 - Current
Data Entry
PFI Tech/Boeing
10.2023 - 10.2024
Program Support Specialist
HGS USA LLC
06.2019 - 05.2021
Accounts Receivable Clerk
US Bank
08.2017 - 12.2018
Executive Travel Counselor
Enterprise Holdings, LLC
08.2014 - 06.2015
Business Management -
Stevens Institute of Business-Arts
High School -
McCluer South Berkeley High