- Personal Development and Self-Improvement
- Volunteering at community kitchens and food-related charities
- I enjoy helping others and giving back to the community
- I enjoy cooking for friends and family gatherings
Jessica Endicott
Maryville,Missouri
Summary
Operations leader with consistent track record of building effective teams and ensuring guest satisfaction. Proven ability to adapt to changing environments with ease. Skilled in retail management, new systems applications, and administrative duties. Known for effective communication and consistent achievement of rapid promotions in challenging roles.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Operations
Sodexo USA
Maryville, MO
05.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Streamlined recruiting and hiring process by directing interviews, applicant screening and reference verifications for all departments.
- Managed team schedules, optimizing labor costs while maintaining adequate coverage during peak hours.
- Contributed to successful audits by maintaining organized records and providing timely responses to inquiries from external auditors.
- Works well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Production Manager
Aramark
04.2022 - 05.2023
- Led production team to optimize food processing workflows and enhance product quality.
- Responsible for inventory recording and monitoring.
- Trained and mentored staff on best practices, improving team performance and skill development.
- Oversaw daily production operations to ensure adherence to quality standards and safety protocols.
- POS systems support for all departments.
Retail Supervisor
Aramark
08.2014 - 04.2022
- Trained staff on proper food handling techniques and kitchen safety protocols.
- Ensured Brand compliance and standards.
- Developed and implemented inventory management strategies to optimize stock levels.
- Ensured and measured customer service satisfaction.
- Maintained an average of 98.8 for all audit scores.
- Traveled to other locations to train or support staff.
- POS Systems Support for all departments.
Retail Supervisor
Aramark
08.2013 - 04.2014
- Daily operations organization
- On Call Contact for all student workers
- Brand compliance and standards
- Meeting food budget goals
- Customer service satisfaction
- Invoicing
- Multi-trained in several brand concepts
- Assist Manager in all areas
Brand Lead- Einstein’s Bagels Bros.
Aramark
08.2010 - 04.2014
- Daily operations organization
- Managing the team in my concept
- Brand compliance and standards
- Customer service satisfaction
- Maintained an average of 98.5 for all audit scores
Shift Lead
Frontier Grill & Diner
Ravenwood, MO
08.2009 - 08.2010
- Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
- Collaborated with management to develop new menu items based on customer feedback and current trends in the industry.
- Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
Shift Lead
McDonalds
Maryville, MO
08.2006 - 07.2009
- Monitored compliance with health and safety regulations, maintaining a safe dining environment for patrons and staff.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Server, Cook, Food Prep Worker
Gray’s Truck Stop
Maryville, MO
03.2003 - 08.2006
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed cash transactions accurately while maintaining a balanced register.
- Trained new servers on menu items, service techniques, and operational procedures.
- Developed strong relationships with regular customers to increase loyalty and return visits.
Education
High School -
Maryville High School
Maryville, Missouri05-2008
Skills
- Effective leader
- Hiring and onboarding
- Employee motivation
- Staff development
- Administrative management
- Inventory tracking and management
Accomplishments
Retail Brand Certifications:
- Chick-Fil-A
- Einsteins Bagel Bros.
- Zen Japanese Food Fast
- McAllister's Deli
- Buffalo Wild Wings Go
- MooYah
Other Certifications:
ServSafe Food Handlers (expires 2030)
ServSafe Alcohol (expires 2028)
Allergen Safe
Certification
- Chick Fil A
- ServSafe
- Allergen Training
Interests
Timeline
Director of Operations
Sodexo USA
05.2023 - Current
Production Manager
Aramark
04.2022 - 05.2023
Retail Supervisor
Aramark
08.2014 - 04.2022
Retail Supervisor
Aramark
08.2013 - 04.2014
Brand Lead- Einstein’s Bagels Bros.
Aramark
08.2010 - 04.2014
Shift Lead
Frontier Grill & Diner
08.2009 - 08.2010
Shift Lead
McDonalds
08.2006 - 07.2009
Server, Cook, Food Prep Worker
Gray’s Truck Stop
03.2003 - 08.2006
High School -
Maryville High School