Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenea Marshall

Temecula,CA

Summary

Dynamic Billing Manager with extensive experience at Integrity Eye, adept in accounts receivable management and insurance verification. Proven track record of reducing billing discrepancies through meticulous audits and staff training. Strong customer service skills complemented by attention to detail, ensuring accurate financial reporting and enhanced cash flow.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Billing Manager/Receptionist

Integrity Eye
05.2002 - 06.2025
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
  • Experience in both medical and vision insurance plans including Medicare, HMO and PPO plans.
  • Obtain and verify insurance benefits
  • Reconcile both insurance and patient accounts receivable.


Cashier/Server

Come on Over Cafe
06.2022 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Billing Specialist

Dna Data Systems
07.2023 - 03.2024
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Proactively addressed potential billing discrepancies by conducting pre-billing audits.
  • Responded to customer concerns and questions on daily basis.
  • Handled account payments and provided information regarding outstanding balances.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.

Education

General Studies

Escondido High School
Escondido, CA
06-1999

Skills

  • Accounts receivable management
  • Collections experience
  • Claims processing
  • Insurance verification
  • HIPAA
  • Report preparation
  • Revenue cycle management
  • Payment posting
  • Billing review
  • Customer service
  • Attention to detail
  • Time management

Certification

Currently enrolled in AAPC for both certified billing specialist and certified coding specialist


In process of getting OCS certificate renewed


Timeline

Billing Specialist

Dna Data Systems
07.2023 - 03.2024

Cashier/Server

Come on Over Cafe
06.2022 - 06.2024

Billing Manager/Receptionist

Integrity Eye
05.2002 - 06.2025

General Studies

Escondido High School

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Jenea Marshall