Jenefer Martinez
Las Vegas,NV
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
BEST Crows Management
Las Vegas, NV
09.2023 - Current
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Building events in ABI
- Working hand and hand with Clients and staff to make the events run smooth and seamlessly.
- Dealing with hands on issues in real time.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Running sections of F1 for the last 2 year.
Human Resources Coordinator
BEST Crowd Management
Las Vegas, NV
01.2023 - 09.2023
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Improved employee retention with targeted professional development opportunities.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Increased organizational effectiveness with data-driven HR strategies based on thorough analytics reports.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Hiring Assistant
BEST Crowd Management
11.2022 - 01.2023
- Perform all pre and post-hire processes for new and existing employees
- Manage flow of hiring sessions, including checking applicants into Paradox, verifying their 2 forms of ID, handing out the saliva drug tests
- Educate applicants on the Las Vegas market, the venues we staff, and the positions we hire for - guest services and security
- Answer any questions applicants have about the online application process including troubleshooting any user errors
- Verify drug test results and explain the Guard Card (PILB) process and how they can get their card.
- If the applicant comes in with PILB already, send out an offer letter to them and have them accept it in front of me
- Take photo of applicant for badge
- Complete I-9 verifications for all approved candidates in TRUST (a Government system)
- If candidate completes a paper application, put them into Orange Tree (3rd party company that does Background)
- Manage and keep up to date on the Southern Nevada Private Investigators Licensing Board company portal and correspond with the PILB representatives
- Send out offer letters to all candidates with cleared backgrounds/Guard Card, and import them into WinTeam
- Make sure paper applications are filled out correctly and accurate, and enter all information into WinTeam: pay info, W-4, address, email, SSN, phone number, pay rate
- Manage the Las Vegas Market Hiring Tracker, which tracks the progress of each applicant from interview to hired status
- Attend weekly market and corporate conference calls, providing hiring updates and weekly progress report
- Correspond with the Reginal HRM, assist in filling out and sending out employment verifications
Scheduling Coordinator/ Receptionist
BEST Crowd Management
08.2021 - 10.2022
- Front desk contact for all current and prospective employees looking to apply or pick up shifts
- Responded to daily incoming calls and emails from current and prospective employees
- Contacted new hires and got them scheduled
- Responded to call-offs and filled available shifts with other employees
- Assisted employees with ABI, reset passwords and answered scheduling questions
- Assisted with hiring sessions: Getting people checked in and verifying all forms of IDs they need for that process
- Assisting with inputting them into WT or any other platforms they may need to be entered into
- Filling out and sending out Employment verification forms.
Education
SHRM Educational Program -
01-2024
High School Diploma -
Newton Senior High School
Newton05-2015
Skills
- Microsoft Office
- Orange Tree
- Dynafile
- E-Verify
- Redtail
- WinTeam
- ADP
- TRUST
- PILB Portal
- Paradox
- Microsoft Teams
- ABI Mastermind
- Microsoft Excel
Certification
Certification: Standard Human Resources Manager
Timeline
Account Manager
BEST Crows Management
09.2023 - Current
Human Resources Coordinator
BEST Crowd Management
01.2023 - 09.2023
Hiring Assistant
BEST Crowd Management
11.2022 - 01.2023
Scheduling Coordinator/ Receptionist
BEST Crowd Management
08.2021 - 10.2022
SHRM Educational Program -
High School Diploma -
Newton Senior High School