Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jeneisha Hughey

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Assurant
Atlanta, GA
12.2023 - 01.2025
  • Corresponded with insured or agent to obtain information or inform of account status or changes.
  • Advised customers on available coverage options that best fit their individual needs.
  • Compiled and maintained accurate records of customer policies, transactions, and correspondence.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Greeted customers and provided prompt, courteous service.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.

Customer service representative

Sutherland Global Services
Conyers, GA
11.2022 - 10.2023
  • Answered customer inquiries and provided accurate information regarding products.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Call Center Representative

Tsys Global payment
Decatur , GA
11.2021 - 10.2022
  • Answer calls daily for a credit card company and to check on fraud claims that were made on customers account, also to enter data daily
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Security guard

Securitas
Atlanta, GA
09.2018 - 09.2021
  • Conducted daily security patrols of assigned areas.
  • Enforced safety regulations and monitored access control points.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Provided customer service assistance to staff and visitors in a professional manner.

Education

High school diploma -

McNair High School
05.2017

Some College (No Degree) -

Gordon State College
Barnesville, GA

Skills

  • Time management, Microsoft word
  • Powerpoint, excel, outlook, Fast typing, computer
  • Operation, intelligent, great team worker, responsible
  • Data entry, great customer services skill, Organized
  • Work well under pressure, great AHT for calls, &
  • Great listener
  • Call Management
  • Typing Proficiency
  • Account Updating
  • Technical Support
  • Administrative Support

Accomplishments

  • 4+ Years of Data Entry Experience
  • 2+ Years Of Supervisor Experience
  • 4+ Years of Customer service experience
  • 1+ Years of Insurance Tracking

References

References - Diamond Watson ( 404-565-7864) - Donteysha Gibson ( 678-592-8872) - Yendi Shanks ( 678-499-9161) - Betty Tyus (404-288-1210)

Timeline

Customer Service Representative

Assurant
12.2023 - 01.2025

Customer service representative

Sutherland Global Services
11.2022 - 10.2023

Call Center Representative

Tsys Global payment
11.2021 - 10.2022

Security guard

Securitas
09.2018 - 09.2021

High school diploma -

McNair High School

Some College (No Degree) -

Gordon State College

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