Jenelle Forbes

Throughout a dynamic career spanning over a decade, proficiency in sales operations, customer service, and team leadership has been consistently demonstrated within renowned companies such as Virgin Voyages and Carnival Cruise Line. As a Senior Brilliant Support Member at Virgin Voyages, excellence in end-of-month reporting, Salesforce administration, and training new team members has significantly contributed to sales success. The tenure as a Sailor Services Representative showcased the ability to deliver exceptional customer experiences, ensuring satisfaction and loyalty among clients and partners.

Prior roles, including Travel Agent at Best Price Cruises and Tours and Personal Vacation Planner at Carnival Cruise Line, honed expertise in booking arrangements, resolving issues, and fostering client relationships. Tenure at Metro PCS and Direct Buy further enriched the skill set in management, recruitment, and sales.

With a proven track record of exceeding expectations and driving business growth, poised to leverage a diverse background and academic credentials to contribute effectively to a dynamic hospitality environment. Proficiency in various software systems and dedication to continuous learning position as a valuable asset ready to excel in any challenge.

Eager to bring a blend of industry knowledge, leadership acumen, and passion for delivering unparalleled guest experiences to a progressive organization.

• Awards: MVP at Metro PCS 2007, 2008, and 2011,

• Zeta Phi Beta Sorority Inc.
• Tau Sigma National Honors Society
• National Society of Leadership and Success

• Scrum Master Training - March 29, 2024