Jenelle Schroeder
Hortonville
Summary
Military veteran with years of experience in leadership and clinical operations across military and civilian environments. Successfully transitioned to entrepreneurship by establishing a massage therapy business immediately after graduation, demonstrating adaptability and business acumen. Renowned for delivering therapeutic services that uphold the highest standards while employing a collaborative approach tailored to diverse client needs. Proficient in various massage techniques, fostering trust and comfort through a calm and reliable demeanor.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Resonate Body and Energy Work LLC
11.2023 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
Ophthalmic Technician
Ascension
05.2019 - 10.2020
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Measured and recorded visual acuity and color vision testing.
Chiropractic Assistant
Foundation chiropractic
05.2018 - 10.2019
- Responsible for answering phone, scheduling patient appointments, patient flow, billing, customer service, insurance verification, marketing. Medical screening, annotating e-medical records via PLATINUM interface.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Shift Supervisor/Cashier
AAFES Shopette
08.2018 - 03.2019
- Shift Supervisor/Cashier
- AAFES - Military overseas
- August 2018 to Present
- Responsible for opening store, closing store, cash counts, inventory, stocking, receiving merchandise, transferring excess merchandise to other facilities.
- Processes vendor credits for unsold items, processes account expenditures, expedites required forms to finance department.
- Processes payments, cash handling, using a POS system.
- Provide excellent customer service to our patrons, recommendations, submits special orders.
- Attention to detail- after initial hire, inspected shelves and removed 20% of expired inventory resulted in a Passing rating for annual Public Health inspection, first pass in 2 years.
- Maximized retail space, updated floor configuration resulting in better product placement and flow, resulted in noticeable increase in customer traffic, which increased store sales.
Optometry Technician
US Air Force Reserve
01.2009 - 07.2012
- 3 years 7 months
- Performs and manages visual screening tests and assists in patient treatment. Processes eye-wear prescriptions for military spectacles. Performs and manages optometry clinic activities. Manages and directs optometry service personnel, material, and equipment. Supervises technical and administrative activities of optometry services.
- Maintained contact/eye glass program for Pilots and aircrew members. Resulted in current prescriptions to retain flying status, which in turn resulted in real world mission completion.
- Performed various eye tests using specialty equipment, medication administration.
- Maintained medical records, updated prescription information
- Maintained eye glasses, fixed broken frames, replaced lenses, ordered new frames as needed.
Aerospace Mechanic
United States Air Force
06.1998 - 12.2008
- 10 years 7 months
- Inspects, maintains, modifies, tests, and repairs propellers, turboprop and turbo-shaft engines, jet engines, small gas turbine engines, and engine ground support equipment (SE). Manages aerospace propulsion functions and activities. Advises, performs troubleshooting, and determines repair procedures on aircraft engines.
- Conducted Isochronal Inspections on aircraft, reviewed by quality assurance, resulted in a zero defect rating.
- Hand picked to deploy overseas to fill an upper level technician slot as a junior technician, identified catastrophic engine failure that resulted in an engine change supporting IRAQI FREEDOM missions.
Education
Bachelor of Science - Herbal Medicine And Aromatherapy
American College of Healthcare Science
Portland, OR04-2025
Associates Degree - Complimentary Alternative Medicine in Herbalism
American College of Healthcare Sciences
01.2018
Associate of Applied Science - Aerospace Propulsion
Community College of The Air Force
Montgomery, AL01.2005
Skills
- Customer service (1 year), inventory (Less than 1 year), Receptionist (Less than 1 year), Outlook, Administrative Assistant, Front Office, Front Desk, Patient Care
- Neuromuscular therapy
- Lymphatic drainage
- Stress relief massage
- Therapeutic touch
- Professional ethics
- Trigger point massage
- Hot stone massage
- Swedish massage
- Anatomy knowledge
- Continuing education
- Range of motion improvement
- Aroma therapy
Affiliations
AMTA- American Massage Therapy Association
Delta Epsilon Tau Honor Society
Certification
- Master Herbalist
- December 2017 to Present
- Uses holistic, plant based approach to bodily health. Creates herbal tinctures, teas, salves, poultices, to help heal the body, and maintain health by adding nutritional supplements via herbs to the diet.
- Reiki Master Practitioner
- February 2018 to Present
- Reiki is a type of energy healing that manipulates the universal energy through the body's chakras to promote a sense of wellbeing. I am a member of the Usui tradition.
Links
http://linkedin.com/in/jenelle-schroeder-5963a9139
Military Service
- Branch: United States Air Force
- Rank: TSGT
Languages
English
Native or Bilingual
Timeline
Licensed Massage Therapist
Resonate Body and Energy Work LLC
11.2023 - Current
Ophthalmic Technician
Ascension
05.2019 - 10.2020
Shift Supervisor/Cashier
AAFES Shopette
08.2018 - 03.2019
Chiropractic Assistant
Foundation chiropractic
05.2018 - 10.2019
Optometry Technician
US Air Force Reserve
01.2009 - 07.2012
Aerospace Mechanic
United States Air Force
06.1998 - 12.2008
Associates Degree - Complimentary Alternative Medicine in Herbalism
American College of Healthcare Sciences
Bachelor of Science - Herbal Medicine And Aromatherapy
American College of Healthcare Science
Associate of Applied Science - Aerospace Propulsion
Community College of The Air Force