Jenelle Washington
Fort Worth
Summary
Dynamic Customer Service Representative with proven expertise at Walmart, excelling in complaint resolution and money handling. Enhanced team productivity by promoting operational best practices, while effectively managing multi-line phone systems. Committed to delivering exceptional customer consulting and account updating, ensuring a seamless experience for all customers.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
05.2019 - 06.2025
- Responded to customer requests and phone calls for products, services, and company information.
- Calculated correct order totals, updated accounts in the Money Center, and maintained inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Lathrop High School
Fairbanks, AK05-2021
Skills
- Complaint resolution
- Account updating
- Money handling
- Customer consulting
- Task prioritization
- Multi-line phone talent
Timeline
Customer Service Representative
Walmart
05.2019 - 06.2025
High School Diploma -
Lathrop High School
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