Jenellie Hermosillo
Riverside,CA
Summary
Dynamic hotel manager with a proven track record in leading teams and fostering a collaborative work environment that drives organizational success. Expertise in optimizing operations and enhancing guest experiences. Passionate about continuous professional development and eager to contribute to a forward-thinking company that values growth and innovation. Committed to leveraging strong leadership skills to inspire teams and elevate service standards within the hospitality industry.
Overview
8
8
years of professional experience
Work History
Interim General Manager
Hilton Garden Inn
Rancho Cucamonga, CA
09.2025 - Current
- Develop and implement strategic plans to enhance profitability and operational efficiency.
- Leads a diverse team, fosters a culture of collaboration and high performance across departments.
- Manages budget implementations, employee reviews, training, schedule's.
- Ensures compliance with industry regulations and health and safety guidelines across all aspects of hotel operations.
Assistant General Manager
Hilton Garden Inn Hotel
Rancho Cucamonga, CA
01.2024 - 09.2025
- Manage a team of 30 associates while managing day-to-day operations.
- Analyze the performance of each department, report any areas, and make recommendations to improve profitability for operations.
- Manage payroll by verifying employee information, hours worked, and other relevant data.
- Conducts emergency response team activities including fire drills, alarm tests and emergency response practice sessions as directed by hotel management.
- Control business' costs to manage P & L and come under budget.
- Ensure guest satisfaction is consistent and exceptional in all departments.
- Recruit, train, set performance standards, and conduct regular evaluations.
Front Office Manager
Twenty Four Seven Hotels
Ontario, CA
11.2022 - 01.2024
- Manage payroll, bank deposits and inventory.
- Promptly responding to reviews through Stay experience platform, Booking.com and Expedia.
- Prepare and analyze end-of-month reporting.
- Executed full cycle recruiting by holding interviews, selecting new hires, and hands on training.
- Instill company culture by and creating a positive experience for guest and associates.
- Ensure compliance in QA audits exceed brand standards.
Front Office Supervisor
Hampton by Hilton
Ontario, CA
07.2022 - 11.2022
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
- Manage and resolve any and all guest complaints quickly.
- Participates with the General Manager and ensures that staff is trained in the areas of regulated safety and that staff meetings are held regularly for the purposes of safety training.
- May receive and process advance registration payments.
Front Desk Agent
Hampton by Hilton
Ontario, CA
08.2019 - 07.2022
- Execute the registration and checkout process at the front desk.
- Accept payment for guests accounts both at the time of registration and at checkout.
- Answer all calls promptly correctly transfer all calls to appropriate departments.
Guest Service Representative
Best Western
Colton, CA
06.2019 - 08.2021
- Check guests in and out of virtual matrix system, anticipating and addressing guests' needs, resolving their problems and complaints; and charging post appropriate guests accounts.
Guest Service Representative and Night Auditor
Hampton by Hilton
San Bernardino, CA
02.2018 - 09.2019
- Prepared, organized, secured, and maintained all confidential files and audit records through OnQ system.
- Reconciled all accounts, processed invoices and prepared for next business day.
Education
High School Diploma -
Bloomington High School
Bloomington, CATimeline
Interim General Manager
Hilton Garden Inn
09.2025 - Current
Assistant General Manager
Hilton Garden Inn Hotel
01.2024 - 09.2025
Front Office Manager
Twenty Four Seven Hotels
11.2022 - 01.2024
Front Office Supervisor
Hampton by Hilton
07.2022 - 11.2022
Front Desk Agent
Hampton by Hilton
08.2019 - 07.2022
Guest Service Representative
Best Western
06.2019 - 08.2021
Guest Service Representative and Night Auditor
Hampton by Hilton
02.2018 - 09.2019
High School Diploma -
Bloomington High School