JENESIS MENDIOLA
Laredo,TX
Summary
Dedicated and reliable professional with 5+ years of customer service experience at the United States Postal Service. Skilled in communication, time management, and handling high-volume workloads with accuracy. Seeking an Eligibility Advisor I position to support individuals and families by processing applications, maintaining records, and delivering excellent service.
Overview
8
8
years of professional experience
Work History
Phlebotomist
Grifols Biomat USA
2018.01 - 2021.03
- Communicated clearly with patients to explain procedures ensuring comfort and safety
- Conducted quality control checks on equipment to ensure compliance with health standards.
- Trained new staff on phlebotomy techniques and laboratory protocols effectively.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Collected blood samples following strict safety protocols and procedures.
- Maintained accurate patient records and documentation in electronic health systems.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Cross trained in all 3 areas to assist the center when needed.
Mail Carrier
United States Postal Service
2021.05 - Current
- Delivered mail and packages efficiently while maintaining strict delivery schedules
- Provided excellent customer service by assisting residents with questions and concerns
- Worked in all weather conditions demonstrating reliability
- Utilized handheld scanners to track deliveries and updates.
- Sorted and organized incoming mail for timely distribution.
- Ensured compliance with safety protocols during all operations.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Improved route efficiency by optimizing delivery paths, reducing overall time spent on deliveries.
Education
High School Diploma -
John B. Alexander High School
Skills
- Customer Service
- Data Entry
- Time Management
- Organization
- Attention to Detail
- Communication
- Problem Solving
- Medical records maintenance
- Health and safety
- Data confidentiality
- Team leader
- Goal minded
- Workload management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Mail Carrier
United States Postal Service
2021.05 - Current
Phlebotomist
Grifols Biomat USA
2018.01 - 2021.03
High School Diploma -
John B. Alexander High School