Giovanni Rene
Lantana,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, multitasking and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and a willingness to learn.
Overview
8
8
years of professional experience
Work History
Front Desk Manager
First Services Residential
Boca Raton, FL
08.2022 - Current
- Managed reservations and resident requests by answering calls, responding to emails and booking accommodations.
- Maintained accurate logs of all incoming calls, messages, visitors and other transactions performed at the front desk.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Ensured the front desk area was clean and presentable at all times.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Directed front desk operations with focus on property/company reputation, staff productivity and operational efficiency.
Security Specialist
Security Industry Specialists
West Palm Beach, FL
02.2022 - 06.2022
- Presented reports, findings and recommendations to upper management and relayed information regarding potential threats.
- Prevented security breaches by analyzing systems and researching risks.
- Ran routine security checks, suggesting improvements as necessary.
- Maintained and protected owner assets for high-end residential properties.
- Evaluated employees, baggage and shipments to assess security and compliance.
- Oversaw full security by leveraging astute analytical skills as well as observational expertise.
- Recorded required data for incident reports and files.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Amazon Courier
.
Deerfield Beach, FL
06.2021 - 01.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays, decreasing calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Located and selected merchandise to verify against delivery sheet specifications.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Directed efficient product loading and checked load balance to prevent on-the-road incidents.
- Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
- Navigated and operated trucks 96.3 to 111.3 inches high to deliver 200-250 packages per day.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
Customer Service Representative
Publix Super Markets
Boynton Beach, FL
06.2016 - 05.2021
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Cultivated impactful relationships with customers and associates to drive business development by delivering premier product knowledge.
- Trained new employees each quarter in procedures and policies in order to maximize team performance.
- Answered multitudes of inbound calls per day and directed them to designated individuals or departments.
- Kept comprehensive records of outgoing vendor payments and tracked expense accounts frequently involved in daily operations.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
- Balanced assisting on the front end with cashiers, operating money transfers and money orders, processing tenders along with gift cards and returns, operating the lottery system, and inspecting inventory to assist customers with product needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Wellness Coach
Boynton Beach Gets Fit
Boynton Beach, FL
07.2019 - 08.2019
- Straightened and cleaned fitness floor to promote facility's fresh and professional image.
- Achieved or exceeded financial and personal training goals consistently.
- Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
- Showed members how to complete exercises and use machines properly and safely.
- Assisted clients with identifying and pursuing different health and wellness objectives.
- Screened clients every time they came in for an evaluation to check physical information such as BMI, pulse and blood pressure.
- Counseled clients on proper nutrition and exercise habits.
- Corrected dangerous movements and suggested alternate exercises.
- Attained facility targets, including revenue goals and member retention rates.
- Arrived on time, prepared and attentive for every training appointment.
Education
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FLAssociate of Arts - Psychology
Florida Atlantic University
Boca Raton, FLAssociate of Arts - Psychology
Palm Beach State College
Lake Worth, FLPhlebotomy - Phlebotomy
Hollywood Career Institute
Hollywood, FL08.2021
Skills
- Adaptive team player
- Customer relations
- Organizational strengths
- Documentation skills
- Effective communication
- Office equipment proficiency
- Problem-solving abilities
- Data entry
- Team building
- Customer service
- Defensive driver training
- Cargo handling
- Responsible driver
- Goods Transport
- Courteous and polite demeanor
Timeline
Front Desk Manager
First Services Residential
08.2022 - Current
Security Specialist
Security Industry Specialists
02.2022 - 06.2022
Amazon Courier
.
06.2021 - 01.2022
Wellness Coach
Boynton Beach Gets Fit
07.2019 - 08.2019
Customer Service Representative
Publix Super Markets
06.2016 - 05.2021
High School Diploma -
Boynton Beach Community High School
Associate of Arts - Psychology
Florida Atlantic University
Associate of Arts - Psychology
Palm Beach State College
Phlebotomy - Phlebotomy
Hollywood Career Institute
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