Jenessa D. Miller
Summary
Results-driven account management professional with a proven track record in cultivating strong client relationships and driving successful project outcomes. Recognized for exceptional collaboration skills and consistent delivery of impactful results. Highly skilled in strategic planning and effective client communication, with a reliable and adaptable approach to meet changing business needs. Prepared to take on the next challenging role and continue making a significant impact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Nationwide Property & Appraisal Services
06.2012 - Current
- Build strong client relationships, through regular communication
- Identify and promptly resolve client questions and concerns
- Proactively provide advice and information on existing products and services to clients
- Provide client feedback and suggestions for improvement to management
- Provide after-sales support for client retention
- Periodic reporting on the status of accounts to management
- Communicate product offerings and pricing to clients
- Develop new business opportunities with existing clients
- Reviewing FNM & FRE SSR reports via UCDP/EAD portal
- Operating as the point of contact for assigned customers
- Develops and maintains long-term relationships with accounts
- Makes sure clients receive requested products and services in a timely fashion
- Point of contact for all STR and Commercial products
- Proficient in various 3rd party integration platforms like LenderX, AppraisalPort, Profet.ai Propmix, ect.
Education
Highland Regional High School - Graphic Arts, Hospitality Management
Highland Regional High School
Blackwood, NJ06-2000
Skills
- Strong Organizational Abilities
- Data Entry Skills
- Skilled in Microsoft Office Suite
- Proficient in Adobe Lightroom
- Graphic Design Skills
- Experienced with Photography Editing Tools
- Proficient Problem Solver
- Effective Customer Engagement
- Customer Relations
- Administrative Support
Certification
2020-2021 15-hr National USPAP Course,
Anti-Money Laundering,
Fair Housing Compliance and Non-Discrimination Training
Workplace Harassment
2020-2021 15-hr National USPAP Course
This course was provided by McKissock, LP for 14 hour(s) of credit. Completed on September 13, 2023.
Timeline
Senior Account Manager
Nationwide Property & Appraisal Services
06.2012 - Current
2020-2021 15-hr National USPAP Course,
Anti-Money Laundering,
Fair Housing Compliance and Non-Discrimination Training
Workplace Harassment
Highland Regional High School - Graphic Arts, Hospitality Management
Highland Regional High School
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