Jeneva Tracey
Leesburg,VA
Summary
A proud graduate holding a BSc in Tourism and Hospitality Management which has propelled my passion for sustainable travel and tourism services. I have garnered much experience in guest relations which have developed my interpersonal skills to create a lasting impression in any organisation that I join. I am confident in my abilities to adapt to an organisation's culture which has been overarched by internship opportunities and relevant work experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent (Trainee)
Tru By Hilton
One Loudoun, VA
05.2025 - Current
- Assist in managing front desk operations, ensuring smooth check-in and check-out processes, minimizing overbooking situations, and accommodating special requests.
- Coordinate room assignments and maintain accurate guest records using Hilton PEP property management system.
- Monitor lobby area for cleanliness and organize materials to create welcoming environment.
- Assist in training new front desk agents, sharing best practices and providing support during the onboarding process.
- Build rapport with returning guests through genuine interactions and personalized service, fostering loyalty and repeat business.
- Respond promptly and professionally to guest inquiries via phone calls, emails, or face-to-face interactions and resolve issues to enhance satisfaction.
- Adapt quickly to software tool updates for processing reservations and payments efficiently.
- Engage in ongoing training sessions to improve customer service skills and operational knowledge.
- Inspect rooms to ensure that they meet Hilton brand standards.
Sous Chef
Roast Bistro by Toast
Manchester, Jamaica
03.2025 - 05.2025
- Oversaw daily kitchen operations, ensuring timely meal preparation and adherence to recipes.
- Maintained cleanliness and organization of food prep areas, adhering to safety regulations.
- Supported inventory management by monitoring stock levels and assisting with ordering supplies.
- Trained kitchen staff on proper food handling techniques, time and temperature control, and equipment usage.
- Developed restaurant menu and recipes
- Planned and directed high-volume food preparation in fast-paced environment.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Created weekly reports on menu and meal performances and areas for improvement.
Line/Prep Cook
Harmel's Ranch Resort
Almont, CO
05.2024 - 09.2024
- Prepared meals according to the standards of the restaurant and Colorado's food preparation guidelines.
- Supervised the preparation of breakfast menu items
- Assisted the head chef in executing daily specials, recurring menu items, and maintaining kitchen workflow.
- Monitored inventory levels and reported shortages to ensure timely restocking of supplies.
- Followed recipes accurately to maintain consistency in food quality and presentation.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Advised management on meal performance and areas for improvement
Hospitality Intern
Hotel Four Seasons Jamaica
Kingston, Jamaica
10.2023 - 12.2023
- Assisted in daily front desk operations, enhancing guest check-in and check-out experiences.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Assisted in laundry operations to ensure that hotel linen and guest laundry were returned to their original state in a timely and efficient manner.
- Supported event planning by preparing meeting spaces and coordinating catering services.
- Assisted in the planning and organizing of various functions and conferences.
- Assisted servers in providing exceptional customer service to diners and presenting meals in a timely manner
Restaurant Hostess
Fromage Bistro
Kingston, Jamaica
06.2023 - 10.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Coordinated with kitchen staff to communicate guest needs and special requests effectively.
- Trained in the capacity of front-of-house supervisor
- Supported servers and bartenders with keeping dining and bar area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Worked with front of house staff to complete takeout and dining orders and adjust seating to accommodate groups with special requests.
- Completed cash and card transactions and balanced accounts at the end of the workday.
Education
Bachelor of Science - Tourism And Hospitality Management
University of The Commonwealth Caribbean
Kingston, Jamaica07-2025
High School Diploma -
Manchester High School
Manchester, Jamaica06-2021
Skills
- Guest relations
- Property management systems
- Communication
- Leadership
- Critical Thinking
- Adaptability and flexibility
- Phone and email etiquette
Certification
ServSafe Food Handler
National Council on Technical and Vocational Education and Training (NCTVET)
- Event Coordinator (Level 4)
Manchester High School (Caribbean Secondary Education Certificate)
- 9 Subjects
Timeline
Front Desk Agent (Trainee)
Tru By Hilton
05.2025 - Current
Sous Chef
Roast Bistro by Toast
03.2025 - 05.2025
Line/Prep Cook
Harmel's Ranch Resort
05.2024 - 09.2024
Hospitality Intern
Hotel Four Seasons Jamaica
10.2023 - 12.2023
Restaurant Hostess
Fromage Bistro
06.2023 - 10.2023
Bachelor of Science - Tourism And Hospitality Management
University of The Commonwealth Caribbean
High School Diploma -
Manchester High School