Jeneva Rose Gasataya
Phoenix,AZ
Summary
Dedicated and customer-focused professional with over 5 years of experience in customer service and sales. Skilled in handling high-volume calls, resolving customer concerns, and delivering quality support in a fast-paced environment. Known for strong communication, problem-solving, and teamwork abilities. Committed to maintaining professionalism and ensuring customer satisfaction in every interaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
VXI Global Holdings
Capay, Philippines
06.2024 - 06.2025
- Assisted customers with inquiries regarding services and billing issues.
- Resolved technical issues through troubleshooting and guiding customers step-by-step.
- Documented customer interactions in the call center management system effectively.
Outbound Sales Representative
Six Eleven Global Services
Cave City, Philippines
01.2023 - 12.2023
- Engaged prospects through cold calls and email outreach strategies.
- Built relationships with potential clients to understand their needs.
- Presented product offerings and demonstrated features to interested customers.
Customer Service Representative
AT&T Call Center
Cave City, Philippines
06.2019 - 12.2022
- Assisted customers with inquiries regarding services and billing issues.
- Resolved technical issues through troubleshooting and guiding customers step-by-step.
- Documented customer interactions in the call center management system effectively.
Education
Batchelor of Technical Teacher Education - HVACR
University 0f Southeastern Philippines
Davao, Philippines 06.2015 - 03.2019
Skills
- Excellent communication (verbal & written)
- Active listening & empathy with customers
- Problem-solving & conflict resolution
- Outbound and inbound call handling
- Microsoft Office & Google Workspace
- Upselling & cross-selling techniques
- Data entry & order processing
- Team collaboration & time management
- Adaptability & multitasking in fast-paced settings
Timeline
Customer Service Representative
VXI Global Holdings
06.2024 - 06.2025
Outbound Sales Representative
Six Eleven Global Services
01.2023 - 12.2023
Customer Service Representative
AT&T Call Center
06.2019 - 12.2022
Batchelor of Technical Teacher Education - HVACR
University 0f Southeastern Philippines
06.2015 - 03.2019