Jenevi Hidalgo
Miami,FL
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
10
10
years of professional experience
Work History
Office Manager
Sage Dental
10.2023 - Current
- Developed standard operating procedures to streamline administrative processes and improve compliance.
- Conducted regular audits of office practices, identifying areas for improvement and cost savings.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Collaborated with healthcare providers to optimize treatment recommendations
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
Patient Coordinator
Illustradant Key Biscayne Dental
04.2022 - 10.2023
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Recorded patients health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Managed patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
- Maintained patient confidentiality at all times, adhering to strict HIPAA guidelines and office policies.
- Supported dentist during procedures by preparing materials, sterilizing equipment, and updating patient charts as needed.
- Processed medical insurance claims and payments. Obtained all insurance predeterminations prior to treatment.
- Maintained inventory of office supplies, anticipating needs and placing orders as necessary to prevent shortages or delays in treatment.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other Dental specialists.
- Completed patient intakes with case histories, insurance information and mandated forms.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Collaborated with dental staff to optimize appointment scheduling, maximizing productivity while minimizing patient wait times.
Front Office Manager
Bland Law, P.A Law Firm
10.2019 - 04.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Educate and assist clients with forms that need be filled out prior to meeting with the Attorney.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved client complaints professionally, maintaining positive relationships with clients for future business opportunities.
Lead Front Desk Receptionist
Ferro, Michael M.D & Associates OB/GYN
01.2016 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepare patients for meeting with the Doctor by obtaining vital signs and documenting/updating pertinent health information (chief of complaint, allergies etc.)
- Ensure cleanliness, sanitation and maintenance of facility, exam rooms and equipment.
- Obtain procedure authorizations and referrals.
- Processed medical insurance claims and payments.
- Call-in prescriptions.
- Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
South Miami Senior High
Miami, FL2017
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Payroll processing
- Bookkeeping
- Credit and collections
- Relationship building
- Scheduling coordination
- Inventory control
- Staff hiring and training
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Office Manager
Sage Dental
10.2023 - Current
Patient Coordinator
Illustradant Key Biscayne Dental
04.2022 - 10.2023
Front Office Manager
Bland Law, P.A Law Firm
10.2019 - 04.2022
Lead Front Desk Receptionist
Ferro, Michael M.D & Associates OB/GYN
01.2016 - 10.2019
High School Diploma -
South Miami Senior High