Jeney Olibrice
Miami
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Papa Johns
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Childcare Assistant
MOC
09.2009 - 10.2014
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- .
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Monitored children's progress and identified areas of improvement.
- Helped with creation of age-appropriate activities to keep children positively engaged.
Education
Associate of Arts - Surgical Technology
Miami Dade College
Miami, FL05.2026
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Documentation
- Prioritization
- Building rapport
- Filing
- Product and service solutions
- Coordination
- Sales expertise
- Assertiveness
- Store maintenance
- Proofreading
- Stock management
- Brand representation
- Escalation management
- Positive and professional
- Hospitality and accommodation
- Typing proficiency
- Researching
- Retail sales customer service
- Credit card payment processing
- High-energy attitude
Languages
English
Native or Bilingual
Spanish
Limited Working
Creole
Native or Bilingual
Timeline
Customer Service Representative
Papa Johns
01.2024 - Current
Childcare Assistant
MOC
09.2009 - 10.2014
Associate of Arts - Surgical Technology
Miami Dade College