Jeni Benitez
Atlanta,GA
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service. Seeking to develop a deep understanding of menu offerings and beverage pairings, while continuously growing sales and customer satisfaction. Passionate about creating memorable dinning experiences and driven to excel in a fast-paced, team orientated environment. With the ability to quickly assess customer needs and provide customer service efficiency and satisfaction. Highly organized and self-motivated, with excellent communication skills and demonstrated ability to prioritize.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Instead Of Flowers
06.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Server
Pure Taqueria
03.2023 - 07.2023
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Processed payments accurately using POS systems and handled cash transaction efficiently.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Event Manager
Pappadeaux's Seafood Kitchen
10.2018 - 04.2022
- Streamlined communication channels by liaising between kitchen staff, service team, and clients for smooth event execution.
- Fostered a positive work environment through effective team-building exercises and regular performance evaluations for staff members.
- Increased repeat business through exceptional customer service skills and attention to detail in all events and host needs.
- Improved event efficiency by organizing and coordinating banquet setup, teardown, and equipment management.
- Enhanced overall guest experience by addressing concerns promptly, professionally resolving issues as they arose during events.
Sever | Bartender | Manager
Red Pepper Taqueria
04.2019 - 03.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Consistently delivering an exceptional bar experience, driving sales growth, and contributing to a positive and energetic atmosphere.
- Provided support to customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Zocalo
09.2014 - 10.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing regulars, and walk-in business.
Education
High School Diploma -
Riverwood International Charter School
Atlanta, GA2014
Skills
- Collaboration and Teamwork
- Strategic Planning
- Front of House Management
- Complex Problem Solving
- Team Leadership
- Multitasker
- Fully Trained in Toast & Aloha POS Systems
Refrences
- Nick Fazio - General Manager | Pappadeaux Seafood Kitchen
(727) 481-617
- Mina Boules - General Manager | Red Pepper
404-713-6700
- Maleah Hatcher - Colleague | Red Pepper Taqueria
404-952-5849
- Caroline Phaff - Colleague | Pappadeaux Seafood Kitchen
563-579-4008
Timeline
Customer Service Representative
Instead Of Flowers
06.2023 - Current
Server
Pure Taqueria
03.2023 - 07.2023
Sever | Bartender | Manager
Red Pepper Taqueria
04.2019 - 03.2023
Event Manager
Pappadeaux's Seafood Kitchen
10.2018 - 04.2022
Server
Zocalo
09.2014 - 10.2018
High School Diploma -
Riverwood International Charter School