Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeni Daley

Sacramento,CA

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

13
13
years of professional experience

Work History

Front End Supervisor

Grocery Outlet
Citrus Heights, CA
03.2018 - Current
  • Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Veterinary Assistant

Rio Linda Veterinary Clinic
Rio Linda, CA
02.2012 - 09.2014
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.

Veterinary Assistant

Sacramento Veterinary Referral Center
Sacramento, CA
02.2006 - 09.2011
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.

Education

High School Diploma -

Visions in Education
South Lake Tahoe, CA
06.2003

Skills

  • Front-End Support
  • Handling Complaints and Inquiries
  • Refunds Exchanges and Adjustments
  • Cash Handling and Reconciliation
  • Delegation and Supervision
  • Opening and Closing Procedures

Timeline

Front End Supervisor

Grocery Outlet
03.2018 - Current

Veterinary Assistant

Rio Linda Veterinary Clinic
02.2012 - 09.2014

Veterinary Assistant

Sacramento Veterinary Referral Center
02.2006 - 09.2011

High School Diploma -

Visions in Education

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Jeni Daley