Jeni Daley
Sacramento,CA
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
13
13
years of professional experience
Work History
Front End Supervisor
Grocery Outlet
Citrus Heights, CA
03.2018 - Current
- Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Veterinary Assistant
Rio Linda Veterinary Clinic
Rio Linda, CA
02.2012 - 09.2014
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Veterinary Assistant
Sacramento Veterinary Referral Center
Sacramento, CA
02.2006 - 09.2011
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
Education
High School Diploma -
Visions in Education
South Lake Tahoe, CA06.2003
Skills
- Front-End Support
- Handling Complaints and Inquiries
- Refunds Exchanges and Adjustments
- Cash Handling and Reconciliation
- Delegation and Supervision
- Opening and Closing Procedures
Timeline
Front End Supervisor
Grocery Outlet
03.2018 - Current
Veterinary Assistant
Rio Linda Veterinary Clinic
02.2012 - 09.2014
Veterinary Assistant
Sacramento Veterinary Referral Center
02.2006 - 09.2011
High School Diploma -
Visions in Education
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