Jeni Gonzalez
Columbus,OH
Overview
12
12
years of professional experience
Work History
Service Coordinator
Department of Developmental Disabilities
10.2023 - Current
- Provide Service Coordination services for individuals with developmental disabilities across all of Franklin County (between 40-50 cases).
- Identify, refer, access and/or links eligible individuals with needed services (e.g., residential, medical, psychological, vocational, educational, financial, social and transportation); and may, on occasion, transport individuals in personal vehicle in order to access services.
- Create Individual Service Plans and variety of assessments according to the individual needs.
- Make, revise, and apply individuals waiver budgets.
- Coordinate person-centered services among service providers and monitors Individual Service Plans (ISP) to ensure a timely, comprehensive and unified plan of services in compliance with all applicable laws, rules and regulations of the county and state of OH.
- Provide advocacy to assure individuals' rights and interests are preserved and maintained..
- Monitor Individual Service Plans (ISP) to ensure a timely, comprehensive, and unified plan of services in compliance with all applicable laws, rules, and regulation according to the county and state requirements.
- Write and prepare reports, correspondence, case notes, assessments, Individual Service Plans (ISP) and other related materials.
- Maintain current files, records, etc; attends and/or conducts a variety of meetings related to assigned caseload such as home visits.
- Consult with service providers to improve or expand existing services.
- Participate in community engagement activities to promote awareness of Service Coordination.
- Coordinate and assist with emergency and protective services to assigned caseload in need of prevention or elimination of conditions detrimental to their physical or emotional health.
- Serve as a mandated reporter of alleged abuse and neglect per state guidelines.
- Create, advertise, and conduct trainings for individuals being served and their families Spanish.
- Translate and interpret Spanish to English/vise versa (files and meetings according to purposes and needs).
Caregiver
I Am Boundless Inc (Temporary)
07.2021 - 11.2023
- Implemented behavioral health and educational services using principles of Applied Behavior Analysis with individuals diagnosed with autism, related mental health disorders and intellectual disabilities
- Communicated with individuals served, other staff, family members of individuals, and members of general public
- Performed emergency medical procedures when necessary.
- Documented required therapy data.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Maintained entire family's schedule and organized events.
Bilingual Telemarketer for Latin/North American
Mettler Toledo Inc. (Temporary)
01.2023 - 10.2023
- Conducted cold call campaigns to generate leads and increase sales opportunities while maintaining professionalism and efficiency.
- Created customer profiles, maintained records of customer interactions, and updated databases with contact information.
- Enter sales leads for external sales pursuit, and pursuit of select open leads for closure.
- Develop strategies for increasing customer satisfaction and loyalty through proactive follow-up.
- Qualify sales leads by assessing need, budget, and buying authority. Obtain basic qualifying information, including (but not limited to), time frame for purchase, decision maker(s), budget, influencing factors, and next step in sales process.
- Effective nurturing of leads; building relationships by conducting ongoing, informative dialogue that helps qualified prospects who are not yet sales-ready.
Spanish Linguist (Student Job)
Moritz School of Law- Ohio State University
10.2021 - 12.2022
- Assisted attorneys and their senior students in preparing and organizing various legal documents for upcoming court cases and trials.
- Stayed consistent and regulate communication with clients regarding case status.
- Translated complex texts for clients, ensuring accurate representation of source material in target languages.
- Assisted faculty and law students in various interpretation and translation tasks associated with counseling and immigration in target(Spanish) language of client.
- Performed document exploitation by scanning, researching and analyzing foreign documents for key information.
- Translated to Spanish and English, all documents that will be sent to immigration judge for review.
Bilingual Customer Care Advocate
Wendy’s International
10.2018 - 02.2022
- Provided support for service, product concerns, and solutions relevant to customer experience.
- Effectively documented product and customer service problems in a timely manner.
- Addressed customer issues using the CRM tool with an Omnichannel approach.
- Efficiently processed customer data to support field teams for both company and franchise operations.
- Maintained knowledge of all Wendy's operations, products, and variety of services offered for the customer.
- Create training materials in Word, PowerPoints, and Video Clips for multiple channels.
- Trained newly hired advocates to use Omnichannel and a variety of tools (Salesforce and Microsoft).
- Translated documents for HR, Risk Management, and other departments to English/Spanish.
- Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
English as a Second Language Teaching Assistant
Alabaster City Schools
02.2016 - 09.2018
- Planned regularly students' goals with variety of HS teachers, administrators, and rest of faculty.
- Taught high school students learn English language, material from core classes, and material for elective classes.
- Assisted high school teacher's prepared class lessons according to each student's English level.
- Delivered clerk tasks, including operating audiovisual equipment, for students testing and work.
- Translated from Spanish/English variety of high school, middle school, and elementary school documents.
- Interpreted in ESL and variety of IEP meetings with teachers, counselors, principals, and school directors.
- Communicated with parents about students' academics, performances, and behaviors.
- Coordinated students and staff activities.
Bilingual Financial Crime Specialist II
Wells Fargo
03.2013 - 12.2016
- Took inbound Spanish and English calls in a fraud and merchant dispute call center.
- Resolved customer's claims (Signature-based debit card fraud, PIN-based fraud, and ATM (automated teller) fraud).
- Worked with Hogan, DAT, Excel, Word, MARS, ETRAN, 3VR, GEOGRAPHICS, FACT, BOD, ARCOT 2, and 7.
- Issued appropriate credits to customers with Regulation E and bank procedures.
- Gathered data, information, and requested any necessary documentation from customers and merchants to complete the claims.
Education
Certification - Service And Support Administrator
Franklin County Board of Developmental Disabilitie
Columbus, OH10-2023
Bachelor of Arts - Spanish Linguistics and Literature
The Ohio State University
Columbus, OH12.2022
Certification - Microsoft Excel
The Ohio University
Columbus, OH12-2022
Skills
- Restaurant Operations
- MS Office Expertise
- Meeting Facilitation
- Goal Setting
- Detail Oriente
- Communications
- Problem-Solving
- Budget Management
- Crisis Management
- Relationship Building
Languages
Spanish
Native or Bilingual
French
Limited Working
Italian
Limited Working
Timeline
Service Coordinator
Department of Developmental Disabilities
10.2023 - Current
Bilingual Telemarketer for Latin/North American
Mettler Toledo Inc. (Temporary)
01.2023 - 10.2023
Spanish Linguist (Student Job)
Moritz School of Law- Ohio State University
10.2021 - 12.2022
Caregiver
I Am Boundless Inc (Temporary)
07.2021 - 11.2023
Bilingual Customer Care Advocate
Wendy’s International
10.2018 - 02.2022
English as a Second Language Teaching Assistant
Alabaster City Schools
02.2016 - 09.2018
Bilingual Financial Crime Specialist II
Wells Fargo
03.2013 - 12.2016
Bachelor of Arts - Spanish Linguistics and Literature
The Ohio State University
Certification - Service And Support Administrator
Franklin County Board of Developmental Disabilitie
Certification - Microsoft Excel
The Ohio University