Jenica Kelly
Show Low,AZ
Summary
I'm a highly-motivated, hardworking employee with desire to take on new challenges. Strong customer service skills, work ethic, adaptability, and exceptional interpersonal skills. I'm a quick learner who always goes above and beyond with everything I do. I'm used to a high-flow/fast driven pace and can adapt myself to any given situation. I strive to be the best I can be in everything; building relationships with customers, winning employee competitions, employee of the month several times. I'm looking to look for a place to work that becomes like my family.
Overview
8
8
years of professional experience
Work History
Supervisor
Consume Cannabis
Show Low , AZ
2021.03 - Current
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided excellent service and attention to customers when face-to-face or through phone conversations in high volume.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues. Performed daily bank deposits accurately and within company guidelines.
Advisor
The Flower Shop
Mesa , AZ
2020.08 - 2021.03
- Processed efficient and accurate cash, debit and credit card payments using Point-of-Sale system.
- Greeted customers and provided friendly customer service.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Waitress Supervisor
The Lodge Sports Bar and Grill
Pinetop-Lakeside , AZ
2016.06 - 2020.07
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Maintained accurate records of sales transactions and inventory levels.
- Assisted bartenders when needed during peak hours or when short staffed.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
High School Diploma -
Blue Ridge High School
Pinetop-Lakeside, AZ2015-05
Certified Nursing Associate
Northland Pioneer College
Show Low, AZSkills
- Staff Management
- Training and Mentoring
- Point of Sale Systems
- Cash Handling - Cash Register Operations
- Customer Service Excellence
Timeline
Supervisor
Consume Cannabis
2021.03 - Current
Advisor
The Flower Shop
2020.08 - 2021.03
Waitress Supervisor
The Lodge Sports Bar and Grill
2016.06 - 2020.07
High School Diploma -
Blue Ridge High School
Certified Nursing Associate
Northland Pioneer College
Similar Profiles
Bryanna WatsonBryanna Watson
Advisor at Consume Cannabis - PTS Corp.Advisor at Consume Cannabis - PTS Corp.
Timothy RomanTimothy Roman
IT Specialist at PTS Corp/ Consume CannabisIT Specialist at PTS Corp/ Consume Cannabis
Joshua AngusJoshua Angus
1st Assistant Director at Consume Media1st Assistant Director at Consume Media