Jenica Kelly
Show Low,AZ
Summary
I'm a highly-motivated, hardworking employee with desire to take on new challenges. Strong customer service skills, work ethic, adaptability, and exceptional interpersonal skills. I'm a quick learner who always goes above and beyond with everything I do. I'm used to a high-flow/fast driven pace and can adapt myself to any given situation. I strive to be the best I can be in everything; building relationships with customers, winning employee competitions, employee of the month several times. I'm looking to look for a place to work that becomes like my family.
Overview
8
8
years of professional experience
Work History
Supervisor
Consume Cannabis
Show Low, AZ
03.2021 - Current
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided excellent service and attention to customers when face-to-face or through phone conversations in high volume.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues. Performed daily bank deposits accurately and within company guidelines.
Advisor
The Flower Shop
Mesa, AZ
08.2020 - 03.2021
- Processed efficient and accurate cash, debit and credit card payments using Point-of-Sale system.
- Greeted customers and provided friendly customer service.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Waitress Supervisor
The Lodge Sports Bar and Grill
Pinetop-Lakeside, AZ
06.2016 - 07.2020
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Maintained accurate records of sales transactions and inventory levels.
- Assisted bartenders when needed during peak hours or when short staffed.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
High School Diploma -
Blue Ridge High School
Pinetop-Lakeside, AZ05-2015
Certified Nursing Associate
Northland Pioneer College
Show Low, AZSkills
- Staff Management
- Training and Mentoring
- Point of Sale Systems
- Cash Handling - Cash Register Operations
- Customer Service Excellence
Timeline
Supervisor
Consume Cannabis
03.2021 - Current
Advisor
The Flower Shop
08.2020 - 03.2021
Waitress Supervisor
The Lodge Sports Bar and Grill
06.2016 - 07.2020
High School Diploma -
Blue Ridge High School
Certified Nursing Associate
Northland Pioneer College
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