Jenice Findley
Coral Springs,FL
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Customer Experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Operations
Mobile Detailers Inc
06.2018 - Current
- Defined, implemented, and revised operational policies
- Developed and executed new marketing and growth strategies
- Worked with the CEO to create job descriptions, hire competent personnel, and oversee team training programs
- Developed and implemented staff evaluation parameters
- Communicated with departments to develop plans and ensure company-wide compliance
- Monitored company revenue margins and conducted budget reviews to maximize profits
- Developed systems for customer experience and sales training
- Managed procurement and resource allocation.
Director of CX and Marketing
Mobile Detailers Inc
06.2016 - 05.2018
- Created and implemented new marketing tools to attract new customers
- Oversaw all departments to ensure efficiency
- Organized and prepared training manuals
- Conducted quarterly CX training sessions
- Developed and implemented marketing strategies aligned with business objectives
- Led creation and execution of multi-channel marketing campaigns to drive brand awareness, lead generation, and customer acquisition
- Managed and analyzed marketing performance metrics and made data-driven recommendations for optimization
- Oversaw all aspects of the customer journey from initial touch point to post-purchase
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Launched successful loyalty programs that resulted in increased repeat business from satisfied clients.
- Developed and executed data-driven initiatives for continuous improvement in customer experience metrics.
Director of Surgical Services
South Florida Center of Periodontics and Implant Dentistry
01.2005 - 12.2017
- Managed surgical team of six to achieve company goals
- Managed surgical services, focusing on implant and implant-related procedures
- Ensured compliance with health and safety regulations
- Developed and maintained relationships with suppliers and vendors
- Provided training and guidance to surgical staff
- Facilitated continuous improvement in surgical processes and patient care
- Managed inventory and budgeting
- Collaborated with office staff to improve and provide better patient care
- Assisted doctor with AO4, PRP, PRF, ridge augmentation, sinus augmentation, and other surgeries
- Assisted in documented surgical cases for live audience of dentists/surgeons.
Education
Business: Marketing And Sales - Marketing And Sales
Broward College
Coconut Creek, FLTourism And Hospitality Management Certificate - Hospitality Administration And Management
Florida Atlantic University
Boca Raton, FL09.2020
Dental Assisting - Dental Assisting
Concorde Career College
Lauderdale Lakes, FL09.1999
Some College (No Degree) - General Education
Palm Beach Community College
Lake Worth, FLSkills
- Operations Management, sales and marketing
- Customer Experience, Acquisition, and retention
- Proficiency: Dentrix and Perio Exec platforms
- EMR Systems and CRM platforms
- Extensive knowledge of implant procedures
- Knowledge of robotic implant surgery
Certification
- EFDA Certified Dental Assistant
- X-Ray Certified / CBCT / PANO
- CPR / BLS Certified
- AED Certification
- YOMI by Neocis: Robot
- OSHA Certified
Accomplishments
- Assisted on the very first implant robotic surgery: YOMI by Neocis
- Grew an auto detailing business from $500 to $100K in 12 months
- Created and implemented a successful detailing maintenance program for customer acquisition
References
Available upon request
Timeline
Director of Operations
Mobile Detailers Inc
06.2018 - Current
Director of CX and Marketing
Mobile Detailers Inc
06.2016 - 05.2018
Director of Surgical Services
South Florida Center of Periodontics and Implant Dentistry
01.2005 - 12.2017
Business: Marketing And Sales - Marketing And Sales
Broward College
Tourism And Hospitality Management Certificate - Hospitality Administration And Management
Florida Atlantic University
Dental Assisting - Dental Assisting
Concorde Career College
Some College (No Degree) - General Education
Palm Beach Community College