JENIFER ALLGYER
Pensacola
Summary
Dynamic leader in customer service with a strong focus on enhancing guest experiences and operational efficiency. Proven track record in training teams, resolving inquiries, and implementing feedback systems to drive satisfaction and loyalty.
Overview
23
23
years of professional experience
Work History
Guest Services Coordinator
Ruby Tuesday
Penscola
11.2025 - Current
- Coordinated guest reservations and seating arrangements for optimal dining experience.
- Assisted guests with menu selections and answered questions about specials.
- Delivered positive experiences to guests, fostering a welcoming atmosphere.
- Addressed guest inquiries and complaints effectively to enhance overall satisfaction.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Collaborated with kitchen staff to ensure timely food service and quality standards.
- Trained new team members on guest service protocols and operational procedures.
- Implemented feedback systems to gather guest insights for service improvement.
Registration Representative I- Emergency Departmen
Baptist Hospital
Pensacola
12.2025 - 07.2026
- Collected and verified patient information for accurate registration.
- Entered all patient information into the registration system accurately and efficiently.
- Assisted patients in completing necessary forms and documentation.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Educated patients about insurance options and payment procedures.
- Checked insurance benefits, received payments and provided receipts.
- Greeted patients and families to create a welcoming environment.
- Maintained confidentiality of patient records and sensitive information.
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Resolved registration issues promptly to enhance patient satisfaction.
- Collected and organized patient paperwork to ensure accurate registration.
- Generated forms related to registration process such as release of information forms and financial responsibility forms.
- Scanned documents into EMR system; updated and maintained files according to established protocol.
- Scanned documents and insurance cards to include in patient charts.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Utilized knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.
- Adhered to department policies and procedures as well as established safety protocols.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
General Manager
Denny's Corporation
Pensacola
07.2025 - 11.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure compliance with company standards.
- Monitored financial performance to identify areas for cost reductions and improvements.
- Implemented marketing strategies to enhance brand visibility and customer engagement.
- Trained employees on customer service protocols and operational procedures.
- Resolved customer complaints to improve overall satisfaction and loyalty.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed staff scheduling to optimize labor efficiency and coverage.
- Collaborated with vendors to ensure timely supply deliveries and quality products.
- Conducted regular inventory assessments to maintain product availability.
- Ensured compliance with local health department regulations regarding food safety standards.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored monthly sales performance to identify trends and inform business decisions. to generate reports for business development planning.
Guest Service Coordinator
Ruby Tuesday
Pensacola
02.2023 - 07.2025
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed guest inquiries and complaints to resolve issues and maintain high satisfaction levels.
- Coordinated guest reservations and seating arrangements for optimal dining experience.
- Trained new staff on company policies and guest engagement strategies to enhance service quality.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- Implemented daily opening and closing procedures for guest services area to streamline operations.
- Monitored dining area cleanliness and organized tables for incoming guests effectively.
- Responded to incoming phone calls to assist guests with inquiries. and emails to make accurate reservations.
- Provided guests with a positive experience and professional impression.
Customer Service Advisor
Pete Moore
10.2022 - 11.2022
- Resolved customer inquiries, improving experience and building loyalty.
- Resolved customer complaints through effective communication.
- Provided prompt service to customers, friendly, and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Performed follow-up calls with customers with customers to confirm satisfaction and promote retention.
- Worked closely with team members to improve service members to enhance service delivery.
- Coordinated with management to improve service protocols to refine service protocols and minimize response times.
- Adhered to company policies and procedures when handling customer inquiries or complaints.
Customer Service Specialist
Firestone
12.2021 - 10.2022
- Led a team focused on delivering high-quality service and resolving customer issues efficiently.
- Handled customer complaints with empathy and professionalism.
- Assisted customers with product inquiries and service options.
- Processed customer orders and returns efficiently.
- Conducted follow-up calls to ensure customer satisfaction after service appointments.
- Maintained accurate records of customer interactions in the database.
- Implemented feedback mechanisms to continuously improve service delivery.
- Collaborated with team members to improve service delivery.
- Educated customers on tire maintenance and safety tips.
Residential Home Inspector
Orkin
02.2020 - 11.2021
- Conducted thorough inspections of residential properties for structural integrity.
- Conducted visual inspections of structures, including roofs, attics and crawlspaces to assess structural integrity.
- Employed advanced tools for precise detection of pests and structural issues.
- Prepared detailed reports outlining inspection findings and recommendations.
- Collaborated with homeowners to clarify inspection results and resolve concerns.
- Managed client relationships and ensured compliance with service agreements, building customer trust and satisfaction.
- Communicated effectively with clients regarding their specific needs and concerns.
- Managed scheduling of inspections to optimize workflow efficiency.
- Assessed the overall condition of doors, windows, siding and other exterior components.
Sales Manager
Aaron's
11.2018 - 02.2020
- Led team to achieve sales goals and enhance customer satisfaction.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Managed daily operations of sales department, including supervision of staff members.
- Built relationships with key clients to foster loyalty and repeat business.
- Coordinated promotional events to increase traffic and enhance brand visibility.
- Analyzed customer feedback to develop targeted training programs for staff.
- Oversaw customer service operations, establishing a culture of excellence and accountability within team.
Gaming Associate
Knighted Gaming
09.2016 - 09.2018
- Assisted customers with game selection and gameplay queries.
- Created a welcoming environment for customers by addressing inquiries and resolving issues promptly.
- Organized gaming events, ensuring smooth operations and participant engagement.
- Maintained equipment functionality through regular checks and routine maintenance.
Billing Coordinator
EmCare, Inc
08.2015 - 09.2016
- Coordinated billing processes to ensure timely and accurate invoicing.
- Managed client accounts and resolved billing inquiries, contributing to customer satisfaction and retention.
- Reviewed patient accounts for discrepancies and resolved billing issues.
- Managed insurance claims submissions and followed up on outstanding payments.
Benefits Administrator & Mortgage Loan Processor
Aerotek
04.2015 - 08.2015
- Administered employee benefits programs and ensured compliance with regulations.
- Coordinated open enrollment procedures for health and retirement plans.
- Processed benefit claims and resolved employee inquiries promptly.
- Delivered customer service support throughout mortgage application process, guiding clients effectively at each step.
- (Navy Federal Contract)
School, Program Health Technician
Pediatric Services of America
03.2014 - 04.2015
- Administered routine health assessments for pediatric patients.
- Monitored vital signs and documented patient information accurately.
- Assisted healthcare providers during examinations and procedures.
- Facilitated communication between parents and healthcare providers to ensure quality service delivery.
Contact Center / Electronic Banking Specialist
Regions Bank
Pensacola
02.2012 - 03.2014
- Assisted customers with electronic banking inquiries and resolved troubleshooting issues effectively.
- Educated clients on online banking features and security protocols.
- Processed electronic funds transfers while ensuring accuracy and compliance with banking protocols.
- Managed customer inquiries and facilitated resolutions to enhance customer satisfaction.
Inside Sales / Business Service Delivery
Cox Communications
01.2006 - 09.2010
- Developed customer service strategies that strengthened client relationships and increased sales engagement.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Executed daily operational tasks to ensure smooth workflow.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CSR / SM / MT / GM
Aaron's Sales & Lease
11.2003 - 11.2006
- Cultivated customer-centric culture, enabling teams to exceed performance metrics and deliver exceptional service.
- Managed customer accounts and updated billing information accurately.
- Assisted customers with product selection and lease agreements.
- Responded to customer inquiries via phone and in-person interactions.
Education
Diploma -
Escambia High School
Pensacola, FLSkills
- Customer service leadership
- Team training
- Conflict resolution
- Relationship management
- Process improvement
- Guest experience enhancement
- Guest feedback analysis
- Proficient in Microsoft Office Suite
- Guest relations
Leadership Experience
Dynamic leader with a proven track record of managing diverse teams to achieve high levels of performance and customer satisfaction. Adept at conflict resolution and problem-solving, ensuring that challenges are addressed promptly and constructively. Committed to leading by example, encouraging team members to embrace innovation and pursue excellence in customer service.
Timeline
Registration Representative I- Emergency Departmen
Baptist Hospital
12.2025 - 07.2026
Guest Services Coordinator
Ruby Tuesday
11.2025 - Current
General Manager
Denny's Corporation
07.2025 - 11.2025
Guest Service Coordinator
Ruby Tuesday
02.2023 - 07.2025
Customer Service Advisor
Pete Moore
10.2022 - 11.2022
Customer Service Specialist
Firestone
12.2021 - 10.2022
Residential Home Inspector
Orkin
02.2020 - 11.2021
Sales Manager
Aaron's
11.2018 - 02.2020
Gaming Associate
Knighted Gaming
09.2016 - 09.2018
Billing Coordinator
EmCare, Inc
08.2015 - 09.2016
Benefits Administrator & Mortgage Loan Processor
Aerotek
04.2015 - 08.2015
School, Program Health Technician
Pediatric Services of America
03.2014 - 04.2015
Contact Center / Electronic Banking Specialist
Regions Bank
02.2012 - 03.2014
Inside Sales / Business Service Delivery
Cox Communications
01.2006 - 09.2010
CSR / SM / MT / GM
Aaron's Sales & Lease
11.2003 - 11.2006
Diploma -
Escambia High School