Jenifer Ferguson
Stuart,FL
Summary
Professional leader with solid background in team supervision and departmental management. Known for fostering collaborative environment and driving team success. Adaptable and dependable, with focus on effective communication and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Department Supervisor
Cresco Labs
Indiantown, FL
01.2023 - Current
- Supervised daily operations to ensure compliance with regulatory standards and company policies.
- Trained and mentored team members on best practices for workflow efficiency and safety protocols.
- Coordinated inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Implemented process improvements that streamlined production workflows and minimized downtime.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
- Collaborated with cross-functional teams to align departmental goals with overall business objectives.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
Retail Business Owner
Little Green Moppet LLC
Miami, FL
02.2010 - 07.2020
- Developed and implemented efficient inventory management systems to optimize stock levels.
- Designed engaging marketing strategies that increased customer foot traffic and brand awareness.
- Streamlined operational processes, reducing overhead costs while maintaining product quality.
- Trained and mentored staff on best practices in customer service and sales techniques.
- Analyzed sales data to identify trends, adjust inventory levels, and plan future merchandising efforts accordingly.
- Increased customer satisfaction by implementing innovative sales strategies and providing exceptional service.
- Hired trained, and supervised a team of staff members to maintain a high standard of customer service and productivity.
- Improved cash flow management by implementing better financial controls across all aspects of the business operation.
- Introduced a customer loyalty program that rewarded repeat shoppers with exclusive discounts, enticing them to return more frequently.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Accounts Payable Supervisor
Swerdlow Group
Miami, FL
09.1997 - 06.2006
- Supervised accounts payable team, ensuring timely processing of invoices and payment requests.
- Implemented process improvements, enhancing efficiency in invoice reconciliation procedures.
- Established and maintained relationships with vendors to resolve payment discrepancies promptly.
- Led training sessions for new staff on accounts payable software and company policies.
- Collaborated with cross-functional teams to streamline financial operations and enhance accuracy.
- Processed all vendor invoices promptly in accordance with company policy.
- Reduced payment errors by closely monitoring and reconciling vendor statements.
- Participated in software implementation projects designed to automate manual tasks within the Accounts Payable department.
- Developed and delivered training sessions to new team members on department procedures, ensuring a seamless transition into their roles.
- Coordinated with auditors during annual audits, providing necessary information to ensure a timely completion of the audit process.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Maintained accurate records of all financial transactions within the accounts payable department.
Education
No Degree - Business
Miami-Dade Community College
Miami, FLSkills
- Problem-solving
- Customer relations
- Time management
- Leadership skills
- Inventory management
- Interactive communication skills
- Process and procedure development
- Leadership
- Adaptability and flexibility
- Verbal and written communication
Timeline
Department Supervisor
Cresco Labs
01.2023 - Current
Retail Business Owner
Little Green Moppet LLC
02.2010 - 07.2020
Accounts Payable Supervisor
Swerdlow Group
09.1997 - 06.2006
No Degree - Business
Miami-Dade Community College